Customer Service Representative – Chat and Call Support

Job Title: Customer Service Representative – Chat and Call Support
Work Environment:
Type: Part time – 4hrs/day PST hours
Pay: $500/month
Position Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for both chat and call support. As a key member of our customer service department, you will play a vital role in delivering exceptional service to our clients through efficient and effective communication channels.
Responsibilities:
Chat and Call Support: Provide outstanding customer service through both chat and incoming call interactions. Address inquiries, resolve issues, and offer assistance to customers in a friendly and professional manner.
Issue Resolution: Listen actively to customer concerns and problems, proactively identify solutions, and guide customers through troubleshooting steps to resolve issues promptly and satisfactorily.
Product Knowledge: Develop a comprehensive understanding of our products, services, and policies to accurately address customer inquiries and provide relevant information.
Multitasking: Manage concurrent chat sessions and incoming calls, ensuring that each customer receives personalized attention and timely assistance.
Documentation: Accurately record customer interactions, inquiries, and resolutions in our CRM system to maintain a detailed customer history and aid in future support interactions.
Customer Education: Educate customers about product features, usage, and benefits to enhance their overall experience and satisfaction.
Escalation Handling: Identify and escalate complex or unresolved issues to higher levels of support or relevant departments while ensuring proper follow-up until resolution is achieved.
Adherence to Guidelines: Follow established guidelines, processes, and scripts to ensure consistency in service quality and brand representation.
Continuous Improvement: Contribute to ongoing improvements by providing feedback on customer pain points, suggesting process enhancements, and participating in training sessions to stay updated on product developments.
Qualifications:
Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and concisely across various communication channels. Must have excellent English grammar and accent.
Empathy: Strong interpersonal skills with the ability to empathize with customers and provide a positive and supportive experience.
Problem-Solving: Effective problem-solving skills to address customer concerns and find appropriate solutions.
Multitasking: Ability to handle multiple chat sessions and incoming calls simultaneously while maintaining a high level of accuracy and professionalism.
Adaptability: Flexibility to adapt to varying customer personalities, situations, and communication preferences.
Technical Proficiency: Comfortable with using chat software, CRM systems, and call management tools.
Customer-Centric: A passion for delivering exceptional customer service and a genuine desire to assist customers in achieving their goals.
Experience: Previous customer service or call center experience is preferred, but not mandatory.
Work Setup: Must have at least 50mbps internet, back up internet, and back up power. Device must at least be 8gb RAM and a noise canceling headset.
Join our dynamic team and make a difference in the lives of our customers by providing top-notch chat and call support. If you’re enthusiastic about helping others and thrive in a fast-paced environment, we’d love to hear from you.
To apply, please answer this form: Click to view/forms/d/e/1FAIpQLSezeHTXTYc6W4YK6DDNr_m5HpF3z1-huh5qPMh39x-LNX8rHQ/viewform