Customer Service Representative (Chatbot Experience Required)

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative (CSR). As a CSR, you will play a vital role in ensuring exceptional customer experiences and providing support to our valued clients. This position requires someone who is proficient in managing chatbot conversations, emails, and client interactions. The successful candidate will be responsible for onboarding new clients, updating events on the calendar, and supporting the company’s mission to deliver top-notch service.

We are seeking a dedicated team player that is eager to be part of a growing human optimization tech company and NEEDS to VIBE with all of us and the WORLD.

This person will be a self-starter, very patient, and quick to initiate any project. We are also looking for someone who can effectively communicate with leads, prospects, our existing community, and team members. This person needs to be able to represent the brand.

Job Responsibilities:
Monitor chatbot conversations and ensure prompt and accurate responses
Monitor the high-level conversations section and provide necessary assistance or escalate issues as needed
Monitor Vibrophile communications and promptly address inquiries or concerns
Monitor and respond to emails in a professional and timely manner
Update events in the event calendar accurately and maintain up-to-date information
Contact event coordinators and complete event applications as required
Onboard new clients via phone calls, providing them with necessary information and guidance
Support and organize calendar by scheduling reminders and updates
Attend a weekly one-hour company meeting
Add new clients to the Vibrophile pro app to ensure their seamless access to our services (And support New customers that are added to our affiliate program and owners chat.)

Job Requirements:
Prior experience working with chatbots and conversational AI technologies
Strong customer service skills with a passion for delivering excellent customer experiences
Proficiency in spoken and written English to effectively communicate with customers
Friendly and approachable demeanor to build positive relationships with clients
Strong problem-solving skills to address customer inquiries and resolve issues effectively
Proficiency in email communication to handle customer inquiries and provide necessary assistance

Tech Stack: GSuite, CRM,(High Level) FB/ IG/ Google Ads, Canva, Storybrand Web Dev, Zoom

Why Join Us?
Permanent work-from-home / remote set-up
Competitive salary with financial incentives
Healthcare Insurance (WITH dental coverage)
Paid time off (PTO) such as sick days and vacation days
13th Month Pay
Outstanding career growth
Leadership opportunities
Passionate, energetic & innovative work culture
Friendly team-driven environment
Skills and experience development

Don’t forget to attach your PDF resume and send it to Click to view. Please indicate the job title in the subject line.