Customer Service Representative – Client Success

***ALL APPLICANTS MUST SUBMIT A VIDEO OR AUDIO SAMPLE***

As our real estate company keeps on growing, we are now looking for a new face to complement our Client Succes team. As an member of our Client Success team, you will be responsible for welcoming new and returning clients, providing them with customized and comprehensible onboarding, driving reduction in fresh churn, and increase in lead conversion. You’ll be successfully managing your client portfolio, and subsequently contributing to your team’s success KPIs; building a strong relationship with your coworkers within and outside of your own department.

We are looking for a full-time employee. We are a remote-friendly company, meaning you can work from your home at all times.

Some of your key tasks as a Customer Service Representative
• Onboard new clients into our platform
• Ensure that the clients meet company-set and their own milestones within the pre-agreed timeline
• Find ways to adjust the system to reflect the client’s business model and needs in the most successful way
• Troubleshoot, escalate, and set up necessary conversations when roadblocks are encountered
• Proactively seek knowledge in the real estate industry (business management), new trends and be aware of any rising concerns (such as new Covid lockdowns or natural disasters)
• Dealing with churn risks, cancellations, and license questions
• Investigating and resolving system issues and bugs in collaboration with the product department;
• Answering customer inquiries efficiently and effectively over email, phone calls;
• Developing customer relationships that promote retention and loyalty through superior product and industry knowledge;
• Mentoring and coaching others to expand their overall product knowledge and capabilities in managing clients, including leading internal trainings.

What you will bring to the team:
• Tech-savvy, a critical and logical thinker;
• Structured, organized, with good time management and attention to detail;
• Strong written and verbal communication skills in English (native or near-native),
• Confident and likes a challenge;
• Outside of the box thinking;
• Great at following instructions and processes, an educator!;
• Positive attitude and great energy;
• A team player;
• Loves to learn new things and always looks for opportunities to improve;
• Prior experience in SaaS CS is a must (this is not a call center position!).

Benefits
• Two-week sales and technology training
• Collaborative and fun sales culture
• Company-wide refresh days
• Medical, Dental, Vision, and Pet Insurance
• The base salary range for this full-time position is $60,000/mo PHP + bonus (if applicable) + benefits

We are an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.