Customer Service Representative / Cold Caller

We are seeking a dynamic and motivated individual to join our team as a Customer Service Representative / Cold Caller. The ideal candidate will play a crucial role in expanding our client base and driving sales growth by effectively handling calls and conducting telemarketing activities.

About Us:
ecobc is a B2B property maintenance company based in Toronto, Canada. With a commitment to excellence, we provide top-notch services to our clients, ensuring their properties are well-maintained and professionally managed.

Responsibilities:

Handle incoming calls from prospective clients, providing information about our services and addressing their inquiries and concerns.
Conduct outbound calls to generate leads, qualify prospects, and schedule appointments for our sales team.
Actively engage in cold calling to reach potential clients and promote our services, aiming to increase sales opportunities and grow the sales pipeline.
Maintain accurate and up-to-date records of customer interactions and sales activities using our CRM system.
Collaborate with the sales and marketing teams to develop strategies for lead generation and conversion.
Stay updated on industry trends, market conditions, and competitor activities to identify new business opportunities.
Qualifications:

Previous experience in customer service, sales, or telemarketing is preferred
Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
Goal-oriented mindset with a drive to achieve targets and exceed expectations.
Ability to work independently as well as part of a team in a fast-paced environment.
Proficiency in using CRM software and other relevant tools is an asset.
Flexibility to adapt to changing priorities and responsibilities as needed.
Fluency in English is required.

Benefits:

Competitive salary commensurate with experience
Performance-based incentives and bonuses
Comprehensive training and ongoing support
Opportunities for career advancement and professional development
Remote work flexibility

If you are a motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that values dedication, excellence, and innovation.

To apply, submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!