*PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT MEET THE CRITERIA*
About the company:
The company is a digital shopping assistant that helps more than 3 million people shop more efficiently and intelligently. The company works to meet consumers whenever and wherever they are to empower them to make smarter decisions when they shop online.
About the position:
We’re looking for Independent, smart, and fast-thinking English speakers to overcome day-to- day back-office tasks (completing orders) and answer our users with great solutions. We communicate with users via live chats and email communication. Our agents should ask questions, understand the user needs and then respond according to protocol. They have to have good communication skills, a sense for fine details, common logic, and “out-of-the-box” creativity in case needed. During work, agents need to identify the cause of the issue, consult with Tier 2, and follow-up with the user until the issue is resolved. We expect our agents to achieve outcomes in terms of client satisfaction, and efficiency and to speak up whenever they see a possibility for improvement, as they are part of the improvement of the product and user journey.
Requirements:
• Fluent English speaker
• At least 1-year experience in customer support/service
• Ability to work effectively, independently, and in a team environment
• Technical mind and knowledge in shopping/affiliate/e-commerce
• Detail oriented and problem-solving mindset
• Experience working with Kustomer- Advantage
• Experience working with G-suite (Docs, sheets, slides) – Advantage.
• Experience working with Slack – Advantage
Responsibilities:
• Monitor our shopping ecosystem and manually complete users’ orders (if needed) from
beginning to end, while paying close attention to the details.
• Provide an immediate written response to customers (by live/chat mail) regarding real-time
issues and service requests.
• Assist and coordinate with sales, marketing, and development teams.
• Ensure excellent service standards and maintains high customer satisfaction
• Understand and align with all internal company policies and compliances.
Work Schedule:
• This is a full-time position in a work-from-home setup. The team is covering 24/7 support
and the length of a shift is 8 hours.
To apply for this post, FOLLOW the instructions below:
1. Include the word “KARMA” in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/RESUME.
***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***
APPLY FOR THIS JOB:
Company: Frontdesk, Inc.
Name: Jay
Email: