Customer Service Representative – Ecommerce

Job Title: Customer Service Representative – Ecommerce

Experience Level: Minimum 2 years in Ecommerce Customer Service

Location: Remote

Working Hours: Full-Time, 1:00 PM – 10:00 PM EST, Monday to Friday

Weekly Hours: Minimum 40 hours per week

Language Requirement: Fluent in English

Job Description:

We are seeking a highly motivated and experienced Customer Representative with a minimum of 2 years of proven experience in Ecommerce Customer Service, specifically with expertise in Shopify. The ideal candidate will be responsible for handling all calls, managing emails, and providing exceptional customer service to our clients, along with the ability to perform administrative and other tasks as needed.

Responsibilities:

1. Answer all customer calls promptly and professionally.
2. Respond to customer inquiries and resolve issues via email with a high level of efficiency and accuracy.
3. Maintain a comprehensive understanding of our products, services, and policies.
4. Identify and escalate priority issues to the appropriate channels.
5. Collaborate with other departments to address customer needs and concerns.
6. Provide product recommendations and information to customers.
7. Ensure customer satisfaction by exceeding expectations in every interaction.
8. Meet and exceed performance targets in areas such as customer satisfaction, first contact resolution, and response time.

Requirements:

1. Minimum of 1 year experience in Ecommerce Customer Service, with proficiency in Shopify.
2. Strong verbal and written communication skills in English.
3. Ability to work independently and collaboratively in a remote team environment.
4. Excellent problem-solving skills and attention to detail.
5. Ability to multitask and prioritize in a fast-paced environment.

How to Apply:

If you meet the requirements and are ready to contribute to a dynamic team in the Ecommerce industry, please submit your resume, a cover letter outlining your relevant experience, and any relevant certifications. Applications with no resume and cover letter will not be reviewed.

Looking forward to hear from you!