Customer Service Representative (Email and Chatbot Specialist)

**Position Type:** Full-time, 5-6 days per week

**Working Hours:** 8-10 hours per day, 9:00 AM – 7:00 PM EST

**Salary:** $700 per month (starting), with potential for a raise

**Job Description:**

**Company Overview:**
Go2Lister is a leading provider of innovative software solutions for Amazon sellers. Our cutting-edge software is designed to streamline and expedite the listing process for Amazon sellers. We are seeking a dedicated and experienced Customer Service Representative (Chatbot Specialist) who is not a robot! We value independent thinkers and creative problem solvers who can help us systematize solutions for recurring customer questions.

**Responsibilities:**
– Respond to customer inquiries primarily via our chatbot system, while maintaining a human touch.
– Handle email communications professionally and efficiently, addressing customer concerns and providing creative solutions.
– Conduct Zoom calls with customers to walk them through technical issues, maintaining a high level of professionalism and courtesy.
– Systematize solutions for recurring customer questions by creating and updating Standard Operating Procedures (SOPs).
– Think independently and come up with creative solutions to address customer needs.
– Maintain a high level of responsiveness to ensure timely customer assistance.
– Collaborate with team members to resolve complex customer issues.
– Keep accurate records of customer interactions and feedback.
– Continuously improve knowledge of Go2Lister’s software and its features.
– Adhere to Go2Lister’s company policies and procedures.

**Requirements:**
– Excellent communication skills, both written and verbal.
– Proven experience in handling chatbots effectively to assist customers.
– Ability to think independently and creatively to provide unique solutions to customer issues.
– Strong problem-solving skills and a customer-centric approach.
– Ability to work independently and as part of a team.
– Availability to work 5-6 days per week, 8-10 hours per day, within the hours of 9:00 AM – 7:00 PM EST.
– Must be reliable and punctual.
– Previous customer service experience is a plus.
– Make SOPs for recurring problems

**Qualifying Questions:**
1. Can you provide an example of a situation where you came up with a creative solution to a recurring customer question? How did you systematize this solution in SOPs for others to use?

2. In what ways do you maintain a human touch in chatbot interactions to ensure customers feel they are interacting with a real person and not a machine?

3. Describe a challenging email interaction you’ve had with a customer. How did you creatively address their concern and maintain professionalism?

4. How do you prepare for a Zoom call to effectively walk a user through technical issues, ensuring a positive customer experience?

5. How would you approach creating an SOP for a common customer issue, and what key elements would you include to make it user-friendly for your team members?

**To apply, please text your answers to these qualifying questions to 615-983-3096.**

If you are an independent thinker, a creative problem solver, and a customer-focused individual who is ready to contribute to Go2Lister’s mission of helping Amazon sellers list items quickly and efficiently, we invite you to apply for this exciting Customer Service Representative (Chatbot Specialist) position.

Go2Lister is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

*Note: Please include any additional details or application instructions as needed.*