Customer Service Representative EMD

About the Client:
We are an innovative online healthcare company dedicated to offering effective weight loss solutions through a convenient monthly subscription service. Our primary product, semaglutide, is a clinically proven medication that aids in weight loss. We ensure our customers’ health and eligibility through comprehensive screening processes.

Job Description:
We are seeking a dedicated and empathetic Customer Service Representative to join our team. This role is essential for providing exceptional support to our customers, ensuring their satisfaction, and maintaining high service standards. The ideal candidate will be passionate about helping others, have excellent communication skills, and possess a strong understanding of customer service best practices.

Key Responsibilities:
• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Assist customers with the sign-up process, explaining eligibility requirements and guiding them through blood work tests and screenings.
• Address and resolve customer complaints and issues with a focus on first-contact resolution.
• Provide information about our product’s weight loss medication, subscription services, and company policies.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Collaborate with the sales, tech, and nursing teams to ensure seamless customer experiences.
• Monitor customer feedback and provide insights to improve service processes and products.
• Stay informed about product updates, industry trends, and company initiatives to effectively communicate with customers.

Qualifications:
• Proven experience as a Customer Service Representative or similar customer support role, preferably within the healthcare or medical industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Proficiency in using CRM software and other customer service tools.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Empathetic and patient demeanor with a customer-centric mindset.
• Knowledge of weight loss programs or medications, particularly semaglutide, is a plus.

Education and Experience:
• High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.
• Minimum of 2 years of experience in customer service, preferably in a healthcare setting.

Benefits:
• Competitive salary.
• Flexible remote work environment.
• Opportunities for professional growth and development.

Schedule:
• Monday- Friday, 8:00AM-4:30PM PST (11:00pm to 7:30am Manila)

How to Apply:
• Interested candidates are encouraged to submit their resume and a cover letter outlining their relevant experience and why they are a great fit for this.
• We an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Join us and help us leverage data to transform lives through innovative weight loss solutions!