Job Description
This is a remote position.
Customer Service Representative
Full Time | 40 hours per week
Php 30,000 take-home pay monthly
Available working schedule:
03:00 pm – 11:00 pm EST Fri – Tue (03:00 am – 11:00 am Manila, Sat to Wed)
3:00 pm to 11:00 pm EST Wed to Sun (3:00 am to 11:00 am Manila Thu to Mon)
11:00 pm to 7:00 am EST Fri to Tue (11:00 am to 7:00 pm Manila Sat to Wed)
11:00 pm to 7:00 am EST Wed to Sun (11:00 am to 7:00 pm Manila Thu to Mon)
About Remote Workmate:
At Remote Workmate, we help businesses thrive by providing them with top-notch remote staff who are experts in their respective fields. Our mission is to help companies achieve their goals by providing them with the best talent from around the world.
We also accelerate our candidate’s success with our simple, direct, and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.
We guarantee you fair pay for work done and bring multiple opportunities your way.
About the Client:
Client is based in the United States is a property care and operations platform that helps professionals coordinate, communicate, and verify detailed work, and deliver the best service experience to clients and is currently looking for an experienced and motivated Customer Service Representative
About the Role:
The company seeks an individual who can offer timely assistance, effectively address concerns, and promptly resolve issues. This position represents an expansion opportunity for the company, necessitating the addition of a new team member.
Responsibilities:
Responding to guests after business hours through phone calls, emails, or SMS
Follow scripted workflows for addressing issues and concerns of guests
Triage issues. Escalate to property managers issues that can’t be resolved right away and resolve ones with available answers on the database
Data entry and organization (e.g., Copying detailed information about a home/property into the CRM platform)
Ad hoc admin tasks
Qualifications:
Experience as a Front Desk Officer in the hospitality industry (Hotels/Inns/Lodging) will be prioritized
Has solid years of experience in a related or equivalent role for at least 5 years
Excellent English communication skills
Customer service experience with a friendly and outgoing attitude
Property management assistance experiences advantageous
Experienced in using Google Sheets
Has high attention to detail
Awesome time management skill
A reasonable sense of urgency
Proactive and motivated
Tech savvy: won’t have trouble navigating through apps and tools
Highly organized
Independent, self-sufficient, and highly resourceful
Values integrity and reliability
Has a good initiative to keep the client abreast at all times
APPLY FOR THIS JOB:
Company: Remote Workmate
Name: Remote Workmate Careers
Email: