Customer Service Representative For A Pet Brand

Does helping people light your fire? Are you committed, flexible, and eager to learn? Then this is for you!

We are seeking a highly motivated and experienced Customer Service Representative to join our international team. You would be welcomed into a dynamic and rapidly growing e-commerce company with 14 young team members from all over the world. We work ambitiously to create the #1 brand within our niche, with our mission being to provide pets with the most comfortable life possible. We sell and ship pet products worldwide, including to the United States, Canada, the United Kingdom, France, Germany, Japan, and more.

Job Description:
As our customer service representative, you will play a critical role in ensuring customer satisfaction before, during, and after they buy products. Just so we know you have read the entire job posting, please mention the word ”red” in your message to us. You will assist customers with questions related to shipping times, product quality, processing returns, product usage, and more. The precise number of hours required for this role depends on demand and could be different each month It currently resembles a 20-hour position per week. We anticipate that the workload will increase to 40 hours in the coming weeks. Initially, this role is temporary, with the potential to transition into a permanent position.

What you will be doing:
– Responding to customer inquiries via email.
– Handling customer orders, returns, account information changes, and refunds in accordance with company procedures and policies.
– Ensuring accurate data entry in Google Sheets with perfect attention to detail.
– Collaborating with the team through Slack for seamless communication.
– Proactively aligning all thinking with the company’s goals.
– Attending all meetings punctually.
– Maintaining daily communication with the customer service team leader to ensure the team remains informed.
– Participating in weekly consultations with our customer service team leader.
– Engaging in monthly team-building meetings with the entire team.

What we expect from you:
– Flexibility to work varying shifts, including evenings, weekends, and holidays.
– Proficient in advanced English.
– Outstanding communication skills.
– 3 years of customer service experience.
– Shopify/Zendesk experience (preferred).
– Good internet connection, working camera, and audio.
– Taking full responsibility for all given tasks.

What’s in it for you:
– A collaborative, supportive, young, and fun international team culture.
– Opportunities for growth within a dynamic and innovative e-commerce environment.
– The option to work completely remote
– The potential for long-term employment.
– Room for professional growth, development, flexibility, and new ideas.

Because we cannot respond to every message, we have a number of questions for you to help us filter the right candidates.

1. Do you meet all the requirements?
2. Do you currently have a job, and if so, how many hours do you work per week?
3. What do you do in your spare time when you’re not working?
4. How would you describe yourself?
5. How would a family member or friend describe you?
6. What are your strengths and weaknesses?
7. What is your dream?

If you meet all the requirements, we invite you to join our team! Please include answers to the questions with your CV and motivation letter in your message to us. Please only apply if you meet all requirements.