Customer Service Representative For Digital Marketing Agency

Location: Remote (Must be able to work in PST time zone)

About Us: We are a dynamic digital marketing agency committed to delivering innovative and impactful marketing solutions. Our team is comprised of passionate professionals dedicated to driving results and enhancing our clients’ online presence. We are currently seeking an experienced and proactive Customer Service Representative to join our team. This role is pivotal in managing client relationships, ensuring outstanding customer service, and contributing to the success of our marketing campaigns. Please respond to this with your favorite color.

Role Overview: As a Customer Service Representative, you will be the primary point of contact for our clients, responsible for maintaining and enhancing client relationships. You will manage client interactions with professionalism and care, ensuring their needs and expectations are met with timely and effective solutions. Your role is crucial in the smooth operation and success of our marketing campaigns, from conception through to delivery.

Key Responsibilities:

Client Interaction: Manage day-to-day client interactions, providing exceptional customer service. Respond to emails, Slack messages, and manage support tickets efficiently.
Client Meetings: Attend client meetings to discuss campaign objectives, deliver reports, and provide updates on campaign progress. Ensure clients are informed and engaged throughout the campaign lifecycle.
Report Management: Regularly update deliverables reports, ensuring accuracy and timeliness. Provide insights and advice client on campaign performance.
Campaign Support: Work closely with the marketing team to understand campaign details and objectives. Assist in the coordination and execution of marketing strategies.
Other duties as assigned
Qualifications:

Experience: At least 2 years of customer service experience, with a minimum of 6 months in a digital marketing agency setting. Candidates with previous account management experience in a digital marketing agency will be given priority.
Language Skills: Fluency in English is essential.
Digital Marketing Knowledge: Familiarity with SEO and key digital marketing terminology and concepts.
Time Zone: Ability to work in the PST time zone.
Independence: Strong ability to work independently, with critical thinking and problem-solving skills.
What We Offer:

Remote Work Flexibility: Work from anywhere as long as you can align with the PST time zone.
Growth Opportunities: Be part of a growing team with opportunities for professional development. We prefer to hire within and always are available for uptraining and with performance based raises
Supportive Environment: Join a collaborative and supportive team dedicated to your success and growth.
How to Apply: If you meet the above criteria and are excited about the opportunity to contribute to a dynamic team, please send your resume/CV and a cover letter detailing your relevant experience and why you are the perfect fit for this role.

We are looking forward to hearing from passionate and driven individuals ready to take their career to the next level with us!