Customer Service Representative for Operations | $6-$7 USD Per Hour

Job Title: Virtual Customer Service Representative for Operations

Expedited interviews for applicants who submit voice r

Company Overview:
We are a leading cleaning services provider dedicated to delivering exceptional
cleaning solutions to residential and commercial clients. Our commitment to quality service and
customer satisfaction sets us apart in the industry. As a virtual customer service representative
for operations, you will play a crucial role in ensuring seamless communication between our
clients and our operational team, thereby contributing to our continued success and growth.

Job Description:
Position: Virtual Customer Service Representative for Operations
Location: Remote
Employment Type: Full-time

Job Summary:
As a Virtual Customer Service Representative for Operations, you will be responsible for
managing customer inquiries, scheduling appointments, and coordinating with our operational
team to ensure timely and efficient delivery of cleaning services. Your primary focus will be on
providing exceptional customer service while effectively managing operational processes.

Key Responsibilities:
Customer Communication:
Handle inbound customer inquiries via phone, email, and live chat in a professional and timely
manner.
Provide accurate information regarding our cleaning services, pricing, and scheduling options.
Address customer concerns and resolve issues promptly to ensure a positive customer
experience.
Maintain a friendly and helpful demeanor to foster customer satisfaction and loyalty.
Appointment Scheduling:
Schedule cleaning appointments based on customer preferences and availability.
Coordinate with customers and cleaning technicians to ensure seamless scheduling and
minimize disruptions.
Update scheduling software/database with appointment details and relevant customer
information.
Operational Coordination:
Collaborate closely with the operational team to assign cleaning jobs, allocate resources, and
optimize scheduling efficiency.
Communicate customer preferences, special requests, and job-specific details to cleaning
technicians.

Monitor job progress and address any operational issues or delays proactively.
Quality Assurance:
Conduct follow-up calls or surveys to gather feedback from customers regarding the quality of
service provided.
Document customer feedback and relay important insights to the operational team for
continuous improvement.
Ensure adherence to company standards and policies in all customer interactions and service
deliveries.
Administrative Tasks:
Maintain accurate records of customer interactions, transactions, and service requests.
Assist with administrative tasks such as data entry, report generation, and documentation as
needed.
Collaborate with other team members to streamline processes and improve overall efficiency.
Qualifications:
Previous experience in customer service or operations management is preferred.
Excellent communication skills, both verbal and written.
Strong organizational abilities with attention to detail.
Proficiency in using customer service software/systems and scheduling tools.
Ability to multitask and prioritize tasks in a fast-paced environment.
Problem-solving skills and ability to handle customer concerns effectively.
Working Conditions:
This is a remote position that requires access to a reliable internet connection and a quiet
workspace.

Tech we use:

– Excel

– Notion

– Click Up

– Gmail

– BookingKoala

– Slack

– iMessage (iPhone) or WhatsApp (Android)

– Loom (for screen recordings and asynchronous video communication)

– Google Drive (Google Sheets especially, but also Google Docs)

Join our team and be part of a company that values integrity, excellence, and customer
satisfaction. If you have a passion for providing exceptional service and thrive in a dynamic,
customer-centric environment, we want to hear from you! Apply now to become a Virtual
Customer Service Representative for Operations.