Customer Service Representative for Shopify store

Overview:
We are actively seeking an experienced and detail-oriented professional to join our team as a Customer Service and store Manager. The ideal candidate will play a pivotal role in overseeing the entire customer service and order fulfillment process.

Responsibilities:

1. Customer Service Management:
– Promptly and professionally address customer inquiries, concerns, and feedback.
– Develop and implement customer service policies and procedures to elevate the overall customer experience, fostering a culture of exceptional service.

2. Shopify Order Fulfillment:
– Efficiently oversee the order processing system, guiding the journey from order receipt to shipment.
– Collaborate seamlessly with various departments to ensure timely and accurate order fulfillment.
– Monitor inventory levels and actively engage with the inventory management team to maintain optimal stock levels.

4. Process Improvement:
– Identify and implement strategic process improvements to enhance efficiency in customer service, order fulfillment, and QuickBooks account management.

5. Quality Assurance:
– Implement and rigorously uphold quality control measures to ensure accuracy in order fulfillment, financial transactions, and overall customer satisfaction.
– Conduct regular audits to identify areas for improvement and address issues promptly.

6. Communication:
– Foster effective communication channels between customer service, order fulfillment, and other relevant departments.
– Communicate order status and pertinent information to customers in a timely, transparent manner.

Requirements:

1. Education and Experience:
– Demonstrate proven experience in customer service and order fulfillment roles, with a minimum of 1 year of experience
– Possess expertise in e-commerce platforms
– Certifications in English (Excellent spoken and written English required).

2. Skills:
– Showcase excellent communication and interpersonal abilities.
– Demonstrate an analytical mindset with the ability to use data to drive decision-making and problem-solving skills.
– Proficient in using customer service software and order processing systems

3. Adaptability:
– Possess the ability to adapt to a fast-paced and dynamic work environment.
– Show willingness to take initiative and implement innovative solutions.

How to Apply:
1. Complete our assessment before applying via the link – Click to view/roles/bb9q4f9brnm49/public-intro