Customer Service Representative & Lead Generation

Company Overview:
At ReveMoto, we are leaders in the automotive industry, specializing in providing high-quality painted auto body parts such as fenders, hoods, bumpers, end caps, and more. With a commitment to excellence and a dedication to customer satisfaction, we are expanding our team and seeking a talented individual to join us in a dual role as a Customer Service and Lead Generation Specialist.

Position Overview:
As a Customer Service and Lead Generation Specialist at ReveMoto, you will play a crucial role in delivering exceptional support to our customers while also actively contributing to the growth and success of our business through lead generation efforts. This position offers an exciting opportunity to engage with our valued customers and drive business development initiatives.

Working Schedule:
-40 hours/week
-8 hours/day
-Morning Central Standard Time (might change depending on availability)
-Monday through Friday (might change depending on availability)
-1 hour unpaid lunch
-Two 10min paid breaks

Responsibilities:
-Provide superior customer service support across various channels including phone, email, and live chat, assisting customers with inquiries, orders, and product information.
-Build and maintain positive relationships with customers to enhance their overall experience with our brand.
-Actively engage in lead generation activities such as cold calling, email outreach, and networking to identify potential prospects within the automotive industry.
-Qualify leads and collaborate with our sales team to ensure timely follow-up and conversion.
-Work closely with internal teams to ensure alignment between customer service and sales efforts, contributing to a seamless customer experience.
-Continuously seek opportunities to optimize processes and improve the effectiveness of customer service and lead generation initiatives.

Qualifications:
-Previous experience in customer service and/or lead generation roles preferred, preferably within the automotive industry.
-Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
-Strong interpersonal skills and the ability to build rapport and trust with customers.
-Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
-Results-oriented mindset with a focus on achieving goals and targets.
-Adaptability and willingness to learn new processes and technologies.
-Proficiency in Microsoft Office suite and CRM software (e.g., Salesforce) is advantageous.

Benefits:
-Competitive salary commensurate with experience.
-Comprehensive benefits package including health insurance and paid time off.
-Opportunities for career advancement and professional development.
-Collaborative and supportive work environment fostering teamwork and innovation.

How to Apply:
If you are passionate about delivering exceptional customer service while also driving business growth through lead generation within the automotive industry, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are a great fit for this dual role. In the subject line, please include “ReveMoto Email: I am your new CET member”. We look forward to reviewing your application!

Company Culture:
At ReveMoto, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. We value diversity and inclusion and strive to create a supportive and empowering work environment where every team member can thrive. Join us in making a difference and being part of the future of automotive excellence!