If you want to do something meaningful, have a lot of empathy, and would like to assist our customers with one of the most important moments in their life, this position is for you. Job Overview: We are seeking an enthusiastic, patient, and empathetic customer service manager who has great interpersonal and organizational skills.
General Accountabilities:
1. Supervising day-to-day operations in the customer service department.
2. Responding to customer service issues in a timely manner.
3. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
4. Maintaining accurate records and documenting all customer service activities and discussions.
5. Assessing service statistics and preparing detailed reports on your findings.
6. Training new customer service representatives.
Desired Skills/Experience
1. Critical reasoning and complaint resolution skills
2. Empathy
3. Exceptional Communication Skills
4. Patience, and Self Control
5. Highly Organized
6. Team Player
7. Due-Date Conscious
8. Proficient in using Google Workspace
9. Positive and Can Do Attitude
10. Tech-Savvy
11. Excellent Work Ethic
Company Overview:
Headquartered in Boynton Beach, Florida, an online retailer of diamonds, engagement rings and fine jewelry. With thousands of 5-star reviews over the past ten years, we have built a reputation as the highest rated online diamond Brilliance Team is made up of a group of dreamers, designers, and doers with a goal of disrupting the engagement ring industry and consistently pushing its limits. At Brilliance, you will find a one-of-a-kind culture that empowers some of the industry’s brightest individuals to do their best work, further develop their professional goals, and grow into the ultimate versions of themselves. We believe that the journey towards achieving a goal is more important than the goal itself.
Compensation & Benefits:
– Compensation Based on Skill & Experience; $550-$1,000/month
– Paid Time Off
– On-the-Job Training
APPLY FOR THIS JOB:
Company: gigCMO
Name: Carla Abellana
Email: