Customer Service Representative (MUST have worked in property sector)

Company Overview:

Guest Homes is a dynamic and rapidly growing holiday lettings management company that provides UK holiday stays. We are committed to delivering exceptional customer service and building lasting relationships with our clients. As part of our expansion, we are seeking a dedicated Virtual Assistant Customer Service Representative to join our team.

Job Description: As a Virtual Assistant Customer Service Representative, you will play a crucial role in ensuring our clients receive outstanding support and assistance. Your responsibilities will include but are not limited to:

Handling Client Calls: Professionally and efficiently manage inbound client calls, addressing inquiries, resolving issues, and providing information about our products/services.

Upselling Calls: Conduct outbound upselling calls to existing clients, presenting various packages and promotions to enhance their experience and increase sales. There is commission provided for this with a target plan.

Communication Management: Respond promptly to client communications via email, various booking sites, text messages, and WhatsApp, maintaining a high level of professionalism and customer satisfaction.

Report Generation: Compile and generate reports detailing customer interactions, feedback, and sales data for review by the manager. Utilize reporting tools and software effectively.

Application Monitoring: Monitor the effectiveness and performance of our applications or systems used for customer interactions, reporting any issues or areas for improvement to the relevant team.

Payment Processing: Assist clients with processing payments, ensuring accuracy and compliance with company policies and procedures. Handle verification processes as required.

Qualifications:

Proven experience in customer service or related field.

Excellent communication skills, both verbal and written.

Proficiency in using communication tools such as email, texting, WhatsApp, and booking sites.

Strong sales skills with the ability to upsell and promote products/services.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Proficiency in generating reports and using relevant software.

Experience with payment processing systems and verification procedures is a plus.

Ability to work remotely and independently with minimal supervision.

High school diploma or equivalent; additional certification in customer service is a plus.

This is a fantastic opportunity for a motivated individual to join a dynamic team and contribute to the success of our company. If you are passionate about providing exceptional customer service and have the skills required for this role, we encourage you to apply.