Customer Service Representative – Night Shift

Job Description

We are a small company with a distribution center in Mount Pleasant. We are looking for a qualified Customer Service Representative to join our team. If you enjoy helping people, problem-solving, and are a quick learner, this is a great opportunity for you. The individual we are looking to bring on board would have the opportunity to grow into a more sales-based position down the road.

Job Responsibilities:

– Answer phone calls, emails, and manage communication via the chat box in a professional manner
– Process orders that come in via phone calls
– Be a product expert
– Manage exchanges, warranty claims, and discrepancies
– Address and problem-solve for customer issues
– Maintaining a positive, empathetic, and professional attitude toward customers at all times
– Manage records of customer interactions, transactions, comments, and complaints
– Assist in streamlining internal processes

Qualifications we are looking for:

– Great listener
– Good and professional written and verbal communication skills
– Takes ownership
– Positive attitude
– Prior customer service experience
– Accountability
– Ability to stay calm when under pressure or stress
– Team Player
– Growth mindset
– Proficient in English language
– Can speak in English fluently
– Can work at 9am – 5pm CST (11pm – 7 am PHT)

Job Type: Full-time

Salary: $8 per hour

Schedule: 9am – 5pm CST (11pm – 7 am PHT)

Supplemental pay types: Commission pay (to be discussed once hired)

Education: College Graduate (Preferred)

Customer Service Experience: at least 1 year (Preferred)

How to Apply:
Interested candidates are invited to send their resume, intro video (1-3 mins) and a portfolio. Please include “I’m an Expert Customer Service Representative” in the subject line. Failure to follow this will result in the dismissal of your application. ONLY selected applicants will be contacted for the next stage (kindly wait for my response here on OLJ).

NOTE: If you applied to the other job posting for Customer Service, we regret to inform you that you have not progressed to the next stage.