Customer Service Representative – Phone & Chat Customer Support Agent

Join a fast-growing US online home goods retailer and enjoy the learning and opportunities that you will have while working with us.

We strive to provide 5-star customer service to all of our clients, and all of our team is accountable to fulfill this.

We’re looking for long-term, ongoing cooperation.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Work schedule available: 8AM to 4PM US Eastern Time (8 PM to 4 AM Philippine time) or 4PM to 12AM US Eastern Time (4AM-12 PM Philippine time). 5 days per week. 6th day is optional (counts as paid overtime).

Note: Day off would be Wednesday and Thursday only

This role starts ASAP.

As a Customer Service Representative at Five Star Retail Brands a typical day will include the following:
– Provide excellent customer support through inbound and outbound calls, emails, live chat, and text messages
– Provide knowledgeable answers to questions about product, pricing and availability
– Work with internal departments to meet customer’s needs
– Cooperate with other team members and report to the superiors
– Process cancellations, refunds, and returns
– Communicate to the warehouse to ensure we’re delivering all orders on time
– Update customers about the status of their orders
– Archiving emails

What you need:
– At least 2 year of experience in customer service on the phone (voice)
– Experience working in a remote setup
– Excellent phone etiquette and excellent verbal, written, and interpersonal skills
– Ability to multitask, organize, and prioritize work
– Excellent spoken English and confidence in speaking on the phone
– Can-do mindset, with a sense of ownership, pride in your performance and its impact on the company’s success
– Long-term commitment – treat this as your career

What we can offer:
– Paid training on all aspects of the role
– Competitive starting salary: $400 / month
– Fully-optional. unlimited overtime paid at the same rate as base salary
– 15 paid days off per year (also convertible to cash)
– Opportunities for professional development
– Friendly atmosphere
– Online Interview process
– Fully remote position