Looking for a rockstar customer support representative!
About the Company:
The company is a leader in plumbing services.
About the Position:
The CSR partners with the network of contractors and internal teams to deliver exceptional customer service experiences. The coordinator is responsible for taking inbound calls from customers and assisting them to the best of their ability. The role requires prior customer service experience, with a proven ability to multi-task and speak to and assist a wide range of customers.
This role presents an amazing opportunity to step up to an impactful, high-growth role and take on the following responsibilities:
* Manage daily scheduling and support of contractors, emergency repair requests, maintenance visits, and other HVAC/R projects
* Answer customer and contractor inquiries by phone, text, email, and web in a timely manner
* Enter and manage work orders, jobs, and clients on a dispatch board using established processes
* Issue purchase orders for service
* Process payments
* Manage customer concerns and work to resolve them efficiently and effectively
To be successful in this role, the candidates must have:
Put PL2022 for the subject line of the application.
* High School Diploma or GED required
* Customer service experience skills
* Strong computer skills
* Ability to learn new technology, share knowledge, and provide feedback to improve the company’s internal processes
* Excellent verbal communication skills
* Ability to work independently and in a team setting
* Ability to prioritize in a fast-paced environment and excellent time management skills
* Strong commitment to customer happiness and satisfaction
It will be awesome if the candidate also had:
* Experience with Zoho tools (Zoho desk, Zoho books, CRM)
* Plumbing industry experience
* Experience communicating with customers via phone, and email
* Experience problem-solving to meet customer needs
* A positive, can-do attitude and eagerness for continuous improvement
Work Schedule:
The day-to-day will include an 8-hour shift and 1hr lunch, 5 days a week from Mon-Fri 08:00AM-5:00PM EST.
***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***
APPLY FOR THIS JOB:
Company: ONE JANITORIAL
Name: Vincent Le
Email: