Customer Service Representative | Remote

About This Position

We are looking for a committed and customer-oriented representative, a role that will allow you to work from
home forever.

Reporting to the Customer Service Manager, you will serve as an ambassador for the 4Ocean company. Your goal
is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer
satisfaction.
Other fun stuff you’ll get to do:
– Answer inbound calls from customers and to assist with inquiries on all company’s social media
accounts. (e.g Facebook, Instagram, Twitter)
– Respond to customer questions and concerns regarding orders and shipping issues via email and chat.
– Provide resolutions to problems and situations known or unknown. Document returns, exchanges, and
3rd party errors according to established standard operating procedures.
– Review requests, contact customers to clarify the request, ensure that all necessary information is
included and may route requests to the appropriate department.
– Responsible for responding to a high- volume number of emails per day. Will be held to a daily goal
assigned by the Customer Service Manager. Note: Email volume may vary depending on the time of year,
day of the week and time of day.
– Follow standard operating procedures in responding to the following scenarios: late packages, product
inquiries, package delivered & not received, company inquires, status of package/order, partnering
inquires, wholesale inquiries, refunds/price adjustments, volunteer/job inquiries, broken/replacement
bracelets, positive/negative feedback, incomplete orders, change of address inquiries, addressing order
customizations, price/shipping cost inquiries.
– Ability to adapt to a fast-paced, constantly changing and evolving environment

Qualifications
As our Customer Service Representative you will bring at least 2 years of relevant experience and a passion for
customer satisfaction. You will have enough experience to be confident in communicating with our customers.

Here are a few other things we will need you to have:
– Proven 2 years’ experience as customer service representative
– Expertise in Shopify, NetSuite, Slack and GSuite
– Expert-level skills in problem solving
– Ability to multi-task, prioritize, and manage time effectively
– Excellent verbal and written communication skills with the ability to partner with various levels of
leadership within the organization
– Comfort in a fast-paced, always changing start-up environment
– Team-first, optimistic, solution-driven orientation
– Drive to play an important role in a business that makes a difference in the world
– Personal passion for sustainability and cleaning the world’s oceans
Bonus points if you have:
– Demonstrated experience working with an e-commerce store specifically a Shopify store
– Experience working in a company with global market
– Experience working from home for over 3 years

To complete your application, please fill out this form: Click to view/xcAa8B3UZXv4cM5E8