Customer Service Representative (Remote)

Customer Service Representative (Remote)

We are a US-based multinational company seeking a skilled and customer-oriented Customer Service Representative to join our team. The successful candidate will play a crucial role in ensuring our customers receive excellent service and have a positive experience.

Responsibilities:

In this role, the Customer Service Representative will need to be skilled in providing friendly communication to customers. This may involve actively search for customer contact information through various sources, including but not limited to open-source tools. Also, it will be necessary to compile it into a centralized customer relationship management (CRM) system to keep it organized and accessible for future interactions.

The representative also will be responsible making calls for initial introductions or follow-up inquiries, sending regular emails to contacts on mailing lists, among other tasks.

You will also need to log follow-up activities and correspondence for each customer to maintain a complete history of all interactions.

Overall, the role of a Customer Service Representative requires excellent communication skills, attention to detail, and the ability to multitask. The goal is to ensure that customers receive a positive customer experience that strengthens their relationship with the company.

Requirements:

1• At least 2 years of experience in customer service or a related field.

2• Availability to work Monday through Friday during office hours of 10 am to 6 pm EST.

3• Proficiency in basic computer skills, including familiarity with Microsoft Office and experience with CRM and other business software.

4• Excellent communication and interpersonal skills.

5• Ability to work remotely from home.

6• Fluency in English (Fluency in Spanish is a plus)

If you meet the requirements and are excited about this opportunity, please submit your application along with your resume and a brief video recording about why you think you fit this role.

We look forward to hearing from you and to having you join our team!