Customer Service Representative (SaaS Company)

As a Customer Service Representative, you will be the first point of contact for our customers, providing them with top-notch support and ensuring their satisfaction with our software product. You will handle inquiries, resolve issues, and contribute to the continuous improvement of our customer service processes. If you have a passion for helping others and a knack for problem-solving, we want to hear from you!

Key Responsibilities:

Respond to customer inquiries via email in a timely and professional manner.
Handle weekly video calls with clients.
Assist customers with product setup, troubleshooting, and general inquiries.
Provide clear and accurate information about our products and services.
Escalate complex issues to the appropriate internal teams and follow up to ensure resolution.
Maintain detailed records of customer interactions and issues in our CRM system.
Identify opportunities to improve customer satisfaction and operational efficiency.
Participate in training sessions to stay updated on product features and company policies.
Collaborate with cross-functional teams to ensure a seamless customer experience.
Contribute to the creation and maintenance of customer support documentation and FAQs.
Requirements:

Familiarity with Meta ads and Google ads is a plus.
Proven experience in a customer service role, preferably within a SaaS or tech company.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and the ability to think on your feet.
Proficiency in using CRM software and other support tools.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Ability to handle a high volume of customer interactions with patience and professionalism.
Ability to work US Central time.

What We Offer:

Competitive salary and benefits package.
Opportunities for career growth and professional development.
A supportive and collaborative work environment.
Access to cutting-edge technology and tools.
How to Apply: If you are excited about the opportunity to join a dynamic SaaS company and make a real impact on our customers’ success, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.