Customer Service Representative (Voice, Chat & Email Process)

Remote position
Virtual training and work from home (remote)!
Competitive Incentives
How will this role have an impact?
As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service related issues that they might have.
This role will report to a customer success manager.
What will you do?
Receive inbound customer calls & chat requests from patients with questions and concerns that they might have regarding the service.
Present a positive and professional face to clients, health plan members, and workforce
Adhere to assigned shift times and maintain daily productivity requirements.
Seek to support requested overtime to meet unexpected high-volume requirements.
Escalate member complaints immediately if any to the customer success manager.
Follow departmental procedures when communicating with patients.
Respond well to coaching and supervision.
Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.
Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.
We are looking for someone with:
A High School Diploma or equivalent preferred.
A desire to work in an efficient, results oriented call center environment.
A strong work ethic, highly motivated to achieve sales and productivity goals.
Good communication skills, friendly and conversational with members.
Discretion, ability to maintain confidentiality.
A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times.
An ability to take direction and positively receive feedback.
Eagerness to learn and grow professionally.
Previous call center experience is highly desirable.
Solid PC and accurate data entry skills, experience with MS Office.
WFH Requirements:
Must have verified internet service with upload/download ability.
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.