Customer Service Representatives / Cold Caller

As a startup Virtual Assistant staffing agency, we specialize in connecting skilled professionals with clients across various industries. Our commitment to exceptional service and innovative solutions make us a preferred partner for businesses looking to enhance their operational efficiency.

We are seeking a Customer Service Representative who is passionate about providing top-notch customer support and helping clients succeed. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong desire to make a positive impact in a dynamic, fast-paced environment.

Responsibilities:
– Respond to client inquiries via phone, email, and live chat in a timely and accurate manner.
– Provide detailed information about our services and assist clients in managing their accounts.
– Resolve issues and complaints with a patient and client-centered approach.
– Collaborate with the sales team to identify opportunities for upselling and improving client satisfaction.
– Maintain a thorough understanding of our services and internal systems to provide effective support.
– Collect client feedback to drive continuous improvement in our services.
– Willingness to perform ad-hoc tasks

Qualifications:
– Proven experience in customer service, preferably in a remote or virtual setting.
– Strong verbal and written communication skills.
– Proficiency in using CRM software and communication tools.
– Ability to handle multiple tasks simultaneously with high attention to detail.
– A proactive approach to problem-solving and the ability to remain calm under pressure.
– High school diploma required; college degree preferred.

Technical Requirements:
– Must have your laptop or desktop computer
– At least Ryzen 5 or Core i5 or higher
– At least 8 GB RAM
– At least 256 SSD

Salary: $7/hour — Paid twice a month

Benefits:
– Paid time off
– Paid US Holiday
– HMO
– 13th-month pay

Please send your application here: fvg[.]typeform[.]com/staffing
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IMPORTANT: Please note that any applications that do not adhere to our instructions will be automatically rejected. We value your time and effort, so we encourage you to carefully review and follow the application process.