Customer Service Representitive

PLEASE INCLUDE IN YOUR APPLICATION: A RESUME, SHORT VIDEO DISCUSSING YOUR PREVIOUS EXPERIENCE.
A BONUS WOULD BE SHARING A PICTURE OF YOUR SPEED INTERNET, COMPUTER SPECS, AND YOUR DESK WORK SPACE.

Overview:

At Hellamaid, we take pride in delivering exceptional cleaning services to our valued clients. As a Customer Service Representative, you will be the face of our company, providing outstanding support and assistance to ensure our clients’ satisfaction. You will handle inquiries, resolve issues, and coordinate with our cleaning teams to meet our clients’ needs effectively.

Responsibilities:

1. Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests via phone, email, or live chat.
2. Provide courteous and timely responses to client inquiries regarding our cleaning services, pricing, scheduling, and billing.
3. Schedule cleaning appointments based on clients’ preferences and availability, coordinating with the operations team to ensure timely service delivery.
4. Proactively communicate with clients to confirm appointments, provide service reminders, and gather feedback after service completion.
5. Resolve client complaints and escalations promptly, demonstrating empathy and professionalism in handling challenging situations.
6. Collaborate with the operations team to address scheduling conflicts, staffing issues, or service disruptions to minimize client inconvenience.
7. Maintain accurate records of client interactions, service requests, and resolutions using CRM software.
8. Actively listen to clients’ feedback and suggestions to identify opportunities for service improvement and customer satisfaction.
9. Educate clients on our cleaning processes, service offerings, and special promotions to enhance their experience and encourage repeat business.
10. Assist with administrative tasks such as processing payments, updating client accounts, and generating reports as needed.
11. Stay updated on company policies, procedures, and industry trends to provide accurate information and guidance to clients.
12. Collaborate with other team members to foster a positive work environment and contribute to the company’s success.

Qualifications:

1. Previous experience in customer service or a related field, preferably in the cleaning services industry.
2. Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
3. Strong problem-solving abilities and the ability to remain calm under pressure.
4. Empathetic and patient attitude towards clients’ needs and concerns.
5. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
6. Proficiency in using computer software and CRM systems to manage client interactions and information.
7. High school diploma or equivalent; additional education or training in customer service is a plus.
8. Willingness to work flexible hours, including evenings and weekends, to accommodate client needs.
9. Team player mentality with a willingness to collaborate and support colleagues to achieve common goals.

Join our dedicated team at Hellamaid and be a part of our commitment to delivering exceptional customer service. If you’re passionate about helping others and thrive in a dynamic environment, we’d love to have you on board. Apply now!

PLEASE INCLUDE IN YOUR APPLICATION: A RESUME, SHORT VIDEO DISCUSSING YOUR PREVIOUS EXPERIENCE.
A BONUS WOULD BE SHARING A PICTURE OF YOUR SPEED INTERNET, COMPUTER SPECS, AND YOUR DESK WORK SPACE.