Customer Service Representive Forex Industry

Description:
We are seeking a dedicated and proactive Customer Service Representative to join our team. Our company specializes in providing forex signals as a forex affiliate, and we are looking for an individual who can provide exceptional customer support and handle administrative tasks during slower periods.

Responsibilities:
• Provide timely and professional customer support to clients inquiring about our forex signals.
• Ensure 24/7 support coverage by working during the Asia timezone (6:00 AM – 3:00 PM GMT +6 to +8) to align with our global customer base.
• Be available during the day, as it may be slower during the night.
• Utilize Excel to perform administrative tasks during slower periods.
• Demonstrate knowledge or a keen interest in forex trading to better assist clients with inquiries.

Requirements:
• Strong customer service skills with excellent communication and problem-solving abilities.
• Availability for 40 hours per week, with flexibility to accommodate the Asia timezone.
• Proficiency in Excel for handling administrative tasks.
• Familiarity with forex trading is a plus.
• Ability to work independently and efficiently manage time during slower periods.
• Exceptional English Writing Skills: As all customer support will be conducted through Telegram chat, it is crucial to have strong written English skills. Additionally, a decent level of spoken English is required for effective participation in team meetings.

Rewards:
• Possibility for Team Lead Role: As we plan for future expansion, there is a potential for the selected candidate to assume a team lead position in the Asia timezone, leading and coordinating customer service efforts.
• Compensation: A competitive monthly compensation of $650 USD.
• Supportive Team and Coaching: Join a great team that values collaboration and personal development. Benefit from a supportive environment with coaching to help you excel in your role.

How to Apply:
– Add a video introduction!

If you are enthusiastic about providing top-notch customer service in the forex industry and meet the requirements outlined above, please submit your Upwork proposal. Include a brief introduction, highlight relevant experience, and detail how your skills align with the responsibilities of this position.

We look forward to reviewing your application and potentially welcoming you to our team!