Job Description:
Conduct thorough market research to identify emerging trends, consumer preferences, and competitive landscapes.
Collaborate with the manager and organization leaders to gather and analyze data, generating valuable insights that inform business decisions.
Assist in designing and executing experiments and surveys to gain a deeper understanding of customer behavior and preferences.
Stay updated on industry news, advancements, and best practices to contribute to the continuous improvement of our products and services.
Support the development of new product concepts, features, and innovations through thoughtful research and ideation.
Contribute ideas and recommendations during brainstorming sessions and cross-functional meetings.
Assist in maintaining a library of research materials, databases, and resources for reference and future projects.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments,
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Process and edit subscription preferences for disputes/chargeback claims and resolve chargebacks
Coordinate with the warehouse team regarding rectifying orders, canceling orders, and requesting for replacement.
Ensure that website (Shopify) pages are working
Job Requirements:
1. Strong Analytical Skills
An Amazon product researcher should possess strong analytical skills to make sense of various data points such as pricing, sales rank, reviews, and competition. This involves analyzing data from Amazon itself, as well as third-party tools and databases. Good analytical abilities will help the researcher identify market gaps, trends, and opportunities for new or existing products.
2. Understanding of Amazon’s Algorithm and Ranking System
Amazon uses a complex algorithm to rank products in search results. Understanding the factors that influence this ranking (such as keywords, customer reviews, and sales velocity) is essential for any researcher. This understanding will help them target products that not only have high demand but also have the potential to rank well on Amazon’s search results page, increasing visibility and sales.
3. Proficiency in Research Tools and Software
There are numerous tools available that can aid in Amazon product research, such as Jungle Scout, Helium 10, AMZScout, DataDive, among others. These tools provide valuable insights into things like sales data, competition level, and keyword analytics. Familiarity with such tools can greatly accelerate the research process and lead to more accurate results.
4. Attention to Detail
Minor oversights can lead to costly mistakes in the competitive Amazon marketplace. An effective researcher should be meticulous in collecting and interpreting data, ensuring that all relevant factors such as costs (including Amazon fees), competition, seasonality, and market trends are accounted for. The ability to focus on details can make the difference between selecting a profitable product and one that fails to meet sales expectations.
5. Up-to-date Market Knowledge
The e-commerce landscape is dynamic, and Amazon is no exception. What worked yesterday may not necessarily work today. A good Amazon product researcher should be attuned to market changes, consumer behavior, and emerging trends. This includes keeping up-to-date with Amazon policies, competitors’ strategies, and consumer preferences.
Compensation/Benefits:
Base Salary Depending on Experience
Quarterly Bonuses for KPI achievements
13th Month Bonus
Maxicare
PTO
Medical Assistance Program – Reimbursements up to Php 10,000 per annum.
Full access to premium learning tools
Equal opportunity for career growth
Fun company culture
Link to Apply For Job:
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Company: The Gains Vault LLC
Name: Sam
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