Customer Service & Sales Administrative Assistant (Virtual)

Founded with a vision to help Singaporeans kickstart healthier eating habits, Shake Salad aspires to be the everyday, go-to brand for healthy, convenient, and affordable ready-to-eat food. From freshly packed salads, sandwiches, to wraps, yogurts and overnight oats made with premium ingredients – we truly have something for everyone! Join us in our journey to make healthy living simple!

Key Responsibilities
Customer Service
Promptly attend to customers enquiries and requests through all customer’s touchpoints including phone calls, e-mail, social media channels and other platforms
Handle and resolve customers’ complaints, provide appropriate solutions, and follow up to ensure resolution
Delivering high quality, accurate and prompt service to customers meeting or exceeding respective service levels and turnaround times
Identify common problems and escalating them internally to work on solutions
Obtaining and sharing customer feedback to improve product quality and services rendered
Assist in the managing drivers’ schedule for machine maintenance and checks
Other administrative duties as and when required

Sales Administration
Record and process returns accurately and efficiently, ensuring compliance with company policies and procedures.
Chase outstanding payments from customers in a timely and professional manner, maintaining positive relationships with clients.
Tally invoices and reconcile discrepancies as needed, working closely with the finance department to ensure accuracy.
Create credit notes for approved returns or adjustments, following established guidelines.
Prepare and distribute statements of account (SOAs) to customers, providing clear and concise information on outstanding balances.
Assist with month-end closing activities, including preparing reports, reconciling accounts, and supporting audit requirements.
Maintain accurate records and documentation related to sales transactions and customer interactions.
Contribute to process improvements and efficiency enhancements within the sales administration function.
Perform any other administrative tasks assigned

Qualifications:
Previous 1-2 years’ experience in a similar customer service/ administrative role, preferably in the FMCG industry.
Proficient verbal and written communication skills in English and Mandarin Chinese
Experience working with platforms like FreshDesk and ZenDesk is a huge plus!
Strong proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with accounting software such as Xero.
Exceptional attention to detail and accuracy, with a commitment to maintaining high standards of quality.
Proven ability to prioritize tasks, meet deadlines, and work effectively under pressure.
Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment.
A positive attitude, willingness to learn, and a proactive approach to problem-solving.
High school diploma or equivalent; experience working with platforms like FreshDesk and ZenDesk is a huge plus!