Customer Service / Social Media

Role
The purpose of this role is to capture all incoming leads, qualify and schedule appointments for the sales team, along with providing customer service to any clients that have inquiries. This role will also answer and delegate all incoming calls to the appropriate team member. In addition to the customer service responsibilities, this role will create and scheduled all social media posts on company sponsored accounts.
Responsibilities

Customer Service:
– Answering all general incoming calls
– Taking inbound customer calls, web-inquiries, social media submissions and scheduling appointments for potential/existing
customers.
– Entering customers into both CRM platforms – Maintain the data integrity of information put into CRM systems
– Monitoring Google LSA accounts and managing leads
– Monitoring and responding to google reviews
– Downloading and processing invoices from supplier (follow process)
– Processing customer payments over the phone and posting customer payments into Acculynx
– Managing the general admin email box

Social Media:

Graphic Creation (Facebook, Instagram, Linkedin):
– Create a minimum of 2 weeks of social media content in advance, with potential to batch-create more if schedule permits.
– Utilize Canva or other software for graphic design, ensuring all content aligns with client’s branding guidelines (colors, fonts,
and logos).
– Manage and update the ‘Social Content’ folder on the shared client Drive, including the Content Calendar spreadsheet with
scheduled posts, dates, times, images, captions, hashtags, and emojis (when applicable).

Content Scheduling (All Platforms):
– Use IGNIT212 (White Labeled Go High Level Account) for content scheduling across Facebook, Instagram, LinkedIn, and
Google My Business.
– Schedule posts by selecting appropriate accounts, uploading images, and copying captions from the Content Planner.
– Choose the timing for each post and handle any necessary edits or updates to scheduled content.

Google My Business Content Management:
– Select images and write captions for Google My Business posts, focusing on keyword optimization.
– Add a ‘Learn More’ button with the client’s ‘Contact Us’ page URL.
– Schedule and edit Google My Business posts as needed.
– Respond to new reviews left by customers, utilizing keywords.

Weekly Content Plan Execution:
– Follow a structured weekly plan for content distribution across platforms.
– Monday: Post on Facebook, LinkedIn, Instagram, and Google My Business.
– Tuesday: Post on Facebook, Instagram; publish an article on LinkedIn; Google My Business post.
– Wednesday: Post on Facebook, LinkedIn, Instagram, and Google My Business.
– Thursday: Post on Facebook, Instagram; publish an article on LinkedIn; Google My Business post.
Friday: Blog Promo on Facebook, Instagram; Post on Facebook, LinkedIn, Instagram, and Google My Business

Requirements:
– Virtual assistant and administrative experience
– Experience with scheduling tools like Calendly
– Managing an email account
– Accurate data entry
– Ability to become proficient in company CRM systems
– Excellent written and verbal communications skills
– Excellent customer service skills
– Proficient with current MS Office skills
– Proficient with G-Suite
– Must be detail oriented and possess excellent organizational and time management skills.
– Proven experience in social media management and content creation.
– Strong graphic design skills, preferably with experience in Canva.
– Familiarity with social media scheduling tools, particularly IGNIT212.
– Solid understanding of branding and marketing principles.
– Strong organizational skills and attention to detail.
– Ability to work independently and manage multiple projects simultaneously.
– Excellent written and verbal communication skills.

How to Apply:
If you meet the requirements and are excited about the opportunity to contribute to our team, please apply here and we will email you the next steps in the application process