***** IMPORTANT: TO BE CONSIDERED FOR THIS ROLE YOU NEED TO TAKE THE TWO ACTIONS EXPLAINED AT THE END OF THIS JOB POST*****
ZenART is a fast-growing art supplies brand headquartered in the UK. We provide high-quality art products and supplies across North America and Europe, with plans to expand into other international markets. Our mission is to reshape the creative industry by inspiring people to grow both as artists and individuals.
As we scale up, we’re looking for exceptional people to join our remote team. We offer comprehensive training, an excellent mentoring program, and advancement opportunities within the ZenART family. If you think you’re the right fit, we’d love to hear from you!
THE POSITION
Our Virtual Customer Experience Specialist is the front line of interaction with our valued customers. You will handle incoming emails, chats, and some calls, addressing a wide range of customer needs, including:
– Inquiries: Responding to customer inquiries regarding products, orders, lost packages, exchanges, returns, shipping, and billing. Ensuring accurate and timely information is provided to assist customers effectively.
– Order Assistance: Guiding customers through the ordering process, checking product availability, and facilitating seamless transactions on our Amazon storefronts and website.
– Review Generation: Actively engaging in review generation efforts to encourage customers to share their experiences and feedback. This includes requesting and guiding customers in leaving reviews on relevant platforms.
– Data Management: Proficiency in reading and interpreting data to produce simple reports for returns, reviews, and other key metrics. These reports are essential for our continuous improvement efforts and understanding customer trends.
Additionally, the role will be responsible for our Social Media activities, thus playing a crucial role in enhancing our brand presence and connecting with our community through various channels. Your responsibilities encompass the following:
– Content Creation: You will be in charge of ideating, creating, and curating content that resonates with our audience. This content will be primarily aimed at Instagram and Pinterest, our main social media channels. It should reflect our brand’s values and resonate with the creative and artistic spirit of our audience.
– Posting: Regularly schedule and post content on Instagram and Pinterest, ensuring consistency and timeliness. Craft engaging captions that encourage interaction and build our online community.
Experience with design tools such as Canva to create visually appealing posts, graphics, and stories is required to maintain a cohesive and aesthetically pleasing social media presence that aligns with our brand identity.
– Engagement: Actively engage with our online community by responding to comments, messages, and mentions. Foster meaningful connections with our followers and customers, addressing their inquiries and feedback promptly and professionally.
While Instagram and Pinterest are our primary channels, knowledge of other platforms such as YouTube, TikTok, and Facebook groups is a valuable bonus. You may be sporadically involved on these platforms for engagement purposes with prospects and customers, as these channels provide additional opportunities to connect and expand our reach.
QUALIFICATIONS & REQUIREMENTS
– High school diploma and relevant industry-related certifications
– Minimum of 3-year experience in Customer Service
– Minimum of 1-year experience with Social Media
– Experience with Amazon and Shopify platforms preferred
– Familiarity with CRM systems and practices
– Proficiency in using Canva or similar graphic design tools
– Excellent communication skills and a high standard of personal presentation
– Strong writing and editorial skills
– Ability to multitask, prioritize, and manage time effectively
– Willingness to work in the US and UK time zones
– Strong passion for art or a background in art is a plus
If you’re passionate about providing exceptional customer service and are keen on joining a dynamic, remote team to help us grow to the next level, apply NOW!
***** IMPORTANT: TO BE CONSIDERED FOR THIS ROLE YOU ARE GOING TO NEED TO SUBMIT THE FOLLOWING DETAILS AND EMAIL*****
1. Fill out this form: /fW5QQ16G8invD9Cq8
2. Send us an email at notifying us that you have submitted your answers. Start your application email with the subject “I am your new CS & SM SPECIALIST – MY FULL NAME” (Ensure you add your name into the email subject line where it says “MY FULL NAME”).
APPLY FOR THIS JOB:
Company: DDUP Day Day Up Realty
Name: Beatrice Bianco
Email: