Customer Service Specialist

About This Opportunity
In this specific opportunity, Customer Success Specialist to support one of our e-commerce fulfillment clients in managing their accounts and ensuring a seamless customer experience.

You’ll report directly to the Customer Success Supervisor and work closely with them to handle all customer inquiries and issues. Your role will involve creating and managing process improvements, collaborating cross-functionally with other teams, and ensuring the Customer Success team delivers exceptional service.

If you’re eager to take on new challenges, interested in critical thinking, and dedicated to establishing a long-term partnership, this is the job for you.

As a Customer Service Specialist in this role, your responsibilities will include:
It should be expected that your responsibilities will grow and expand over time

– Customer Experience Management: Create and deliver a seamless and consistent customer experience across all channels and touchpoints.
– Customer Feedback Analysis: Collect, analyze, and act upon customer feedback via reviews and customer surveys.
– Performance Metrics and Strategic Improvement: Monitor and analyze metrics to track progress, identify areas for improvement, and make strategic recommendations to enhance service and customer satisfaction.
– Cross-Functional Collaboration: Collaborate with cross-functional teams to implement improvements that enhance the overall customer experience.
– Communication and Escalation: Develop and maintain communication plans, escalation procedures, and recovery strategies to minimize negative impacts on the customer experience and company reputation.
– Documentation Maintenance: Maintain accurate documentation, including Credit/Supplemental Sheets and Liabilities Tracking.
– Relationship Building and Resolution: Build sustainable relationships and trust with customer accounts through open and interactive communication.
– Inquiry Resolution: Resolve customer inquiries thoroughly and to the customer’s satisfaction.
– Account Support: Provide support to Customer Success Account Manager’s assigned accounts as needed.
– KPI Achievement: Meet both individual and team KPIs, including but not limited to first response time, resolution time, and customer satisfaction.

QUALIFICATIONS:
– Highly ethical
– Experience as an Executive Assistant or related Administrative roles
– Experience as a Sales representative
– Strong organizational and time management skills
– Excellent written and verbal communication skills

WHAT IS REQUIRED TO BE A SUCCESSFUL INSIDE SALES ASSOCIATE?
– Must provide own device for training and development
– Minimum RAM: 8GB, 16GB recommended
– Laptop: 8th gen Core i5 or better/AMD Ryzen series
– Desktop: Ryzen 5 3000 series and above/10th gen Core i3 or higher
– Mac: 2017 Core i5 or higher/2016 Core i7 or higher (Core i3 not recommended)
– Must have suitable work-from-home space in Philippines
– 10 Mbps minimum internet connection
– Excellent English language skills (written and spoken)
– Willing to work full-time (40+ hrs/week) from 9-4 PST
– Experience with G- Suite
– Experience with Hubspot (must-have)
– Experience with B2B sales
– Experience with remote/virtual work preferred but not required
– Positive attitude and ability to take initiative

WHO ARE WE LOOKING FOR
The role of a Customer Service Specialist is an exciting opportunity to work with top entrepreneurs and executives as their trusted assistant, partner, and advisor. We’re looking for someone who:

– Is eager to grow in their career and is unafraid to take on new challenges
– Is highly trustworthy, ethical, and reliable
– Is a problem solver; when problems arise, you find solutions
– Is hungry to learn and develop new skills
– Is highly organized and process oriented

COMPENSATION / BENEFITS
– $1,000 per month (Paid Weekly)
– 100% Premium Coverage on Health Insurance (Medical, Dental, Vision)

TO APPLY:
– Complete each step of this candidate intake form: Click to view/j6iD79VGhQ3tctkz5
– You will not be considered if you do not complete all steps