Customer service specialist

Please read the entire job description and submit a video with your credentials as well so we can see how well aligned you are with our Company.

As a Customer Service Specialist at Pool Safety Solutions, you will be at the forefront of enhancing our customers’ experience and ensuring their satisfaction. This role is integral to maintaining our high standards of customer service and driving sales. You will engage with customers, resolve their issues, and provide exceptional service while also contributing to sales efforts.

Key Responsibilities
– Deliver exceptional customer service through various channels, including phone, email, and live chat.
– Address customer inquiries, complaints, and feedback promptly and professionally.
– Assist customers with product information, order processing, and issue resolution.
– Maintain an in-depth understanding of our products to effectively meet customer needs.
– Identify opportunities to upsell and cross-sell products and services to maximize sales.
– Collaborate with the sales team to achieve sales targets and contribute to overall business growth.
– Monitor and analyze customer feedback to identify areas for improvement in customer service.
– Develop and implement customer service policies and procedures to enhance the customer experience.
– Ensure high levels of customer satisfaction by exceeding customer expectations.

Requirements:
– Excellent English communication skills, both written and verbal.
– Proven experience in driving customer experience and satisfaction.
– Sales experience with a strong track record of meeting or exceeding targets.
– Strong problem-solving skills and the ability to handle challenging situations with professionalism.
– Exceptional organizational and multitasking abilities.
– Proficiency in using customer service software and tools.
– A positive attitude and a commitment to providing outstanding customer service.
– Ability to work independently and as part of a team.
– High school diploma or equivalent; additional education or certifications in customer service or sales is a plus.

Benefits
– Competitive salary and performance-based incentives.
– Comprehensive training and development programs.
– Opportunities for career growth and advancement.
– A supportive and collaborative work environment.
– Employee discounts on company products and services.
– Health and wellness benefits.

Join our team and play a crucial role in delivering top-notch customer service while driving sales. If you are passionate about customer service and have a knack for sales, we want to hear from you.

Software you will be expected to work with are such things as Google, Hubspot, Confluence, Trello, Hubstaff and upskill as required

Perks and Benefits:
Competitive salary and performance-based incentives.
Opportunity to work with diverse businesses and clients across various sectors.
Collaborative and creative work environment fostering innovation and professional growth.

Application Process:
Interested candidates should submit their resume and cover letter including achievements to Click to view with a video explaining yourself and why you should be considered for this role.