Customer Service Specialist

Our company carries over 6000 toys, party supplies, costumes, and indoor/outdoor decoration products that we sell both online and directly to brick-and-mortar retailers in the U.S
This role involves the following:
1) Responding to customer queries in a timely and professional manner via Email, Facebook Messenger, SMS texts, eBay, Walmart and Amazon Seller Center.
2) Answering Customer Service Calls in a timely and professional manner.
2) Identifying customer needs and helping customers with special requests (e.g. replacement, refund, etc.).
3) Analyzing and reporting product malfunctions or potential improvements to product managers through answering reviews.
4) Handling various tasks assigned by different departments within the company such as content writing, data entry, operational tasks to assist management, social media marketing, photo editing, etc.
Qualifications and Requirements:
* MUST HAVE EXPERIENCE WORKING 10 AM – 7 PM MST TIME (Graveyard shift in the Philippines) *
1) Strong organizational skills for data management and being able to multitask.
2) Expert interpersonal skills in order to accommodate our customers and support other departments to the best.
3) Teamwork skills, communication, and adaptability are important within this role.
4) Demonstrates an understanding of our clients’ products and services.
5) Recognizes and responds to additional opportunities at existing customers.
6) Able to work under high pressure and deliver excellent results in a short period of time.
7) Strong cross-functional skills, willingness to improve and listen to feedback & being able to work with various people.
8) Ability to write and read Spanish and/or Mandarin is a Plus.
9) Obtain a positive professional work attitude & comfortable working independently.
Please include the following in your application:
(1) If you agree with our pay rate: &330-380/Month
(2) Your potential working hours in MST (mountain standard time)
(3) Copy of your resume
(4) Potential Start Date
(5) If you are currently in school
(6) If you can take customer service phone calls
You can do/get from JOYIN:
(1) Work from home to accompany your family and keep yourself safe during COVID-19
(2) Gain skills of being a more professional customer service
(3) Monthly bonus based on your performance
(4) Get a pay raise opportunity once or twice a year based on your performance
(5) Pay rate for overtime hrs in peak season
(6) Promotion opportunity being team lead or senior customer service
(7) Friendly teaUpgrade to see an actual informer to offer help anytime you need
(8) Work 8hrs per day and enjoy weekends with your family and friends