Customer Service Specialist

— ABOUT BEST BODY —

Since 2010, Best Body has been Australia’s leading Pilates company for our community.

We are a group of inspired high-performers who fundamentally believe that humans have the ability to experience more magic moments by utilising self-care.

We believe that the traditional health and medical systems are severely broken and do not empower people with the right support, guidance, and direction to live life fully.

We’re helping to change that through a new kind of health model that puts the emphasis on developing the capability of the person to make informed decisions, take control of their health, and live life at their best.

We’re a fast-paced culture full of optimists and high performing A-players that have a tonne of fun each day but are committed to getting the job done.

We believe that when what you do is fuelled by who you are…you’ll do your life’s best work.

— WHY BEST BODY? —

-Work in the health, fitness, and wellness industry. We love movement, we love exercise, we love nutrition.
-Work with fun, bright, and talented people. We’re picky about who we work with, because this isn’t just a job, this is life.
-Get access to the best support, guidance and mentoring to develop your career and skills.
-Most importantly, the work you do will genuinely change the lives of real people. You WILL make a difference.
-Be part of our mission to help every mother put self-care first.

— ABOUT THE ROLE —

As part of our Member Success Team, you’ll be responsible for all things member related, including:

-Understanding their goals and providing recommendations on how they can best achieve their desired results with Best Body.
-Build relationships with members through calls, emails and chats in a mix of proactive and responsive engagements. This will include queries on classes, membership benefits, merchandise, suspensions, payment queries, member feedback and calling all members for milestones and special occasions.
-Working as part of a growing team, you’ll ensure exemplary customer service is provided by treating members as long lost friends.

Most importantly, your work will matter, be recognised and rewarded.

— WHAT WE’RE LOOKING FOR —

-Bright, bubbly personalities who love talking to new people!
-Ideally 2-3 years experience in a customer service environment.
-You are resilient and have a growth mindset. Part of open, honest communication is having the ability to deliver honest, direct feedback without being offensive or critical. The other part is having the ability to view honest, direct feedback as a gift you can use to get better.
-You pride yourself on self-accountability and achieving goals.
-Want to work in a team where speed and agility is valued over ‘bureaucracy and process’

If you’re passionate about making a difference in other people’s lives:

1) Submit a cover letter and resume
2) Use Click to view to complete a video no longer than 60 seconds telling us:
-Why you have applied
-Why you are the best person for this position
-A fun fact about you!