Customer Service Specialist

Job Title: Customer Service Specialist

To apply : Click to view/forms/d/e/1FAIpQLSdrsbEo74-PsEC6HcjgUb53CI_hsQsYrLT96UswF0bkl1WHjw/viewform?usp=sf_link

About Us:
Chroma Prints operates in the custom canvas design industry. We are committed to delivering high-quality, personalized products that capture the essence of our customers’ unique stories and preferences.

Job Description:
We are looking for a Customer Service Specialist to support our team by providing exceptional customer service through Gmail. The ideal candidate will have extensive experience in handling customer inquiries and resolving issues efficiently, using both pre-existing templates and personalized responses.

Responsibilities:

Respond to customer inquiries and concerns via Gmail in a timely and professional manner.
Use existing email templates for common queries while also crafting personalized responses when necessary.
Handle customer complaints, process returns, and manage refunds efficiently.
Assist customers with order tracking, customization options, and other related inquiries.
Maintain a comprehensive understanding of our products to provide accurate information.
Collaborate with other team members to resolve complex customer issues.
Keep records of customer interactions and transactions.
Provide feedback to the management team to improve customer service processes and products.
Qualifications:

Proven experience in customer service, particularly with Gmail.
Excellent written communication skills with a focus on clarity and professionalism.
Ability to personalize responses and avoid relying solely on basic templates.
Strong problem-solving skills and the ability to handle difficult situations with tact.
Familiarity with our custom canvas products and the ability to learn about new designs quickly.
Detail-oriented with excellent organizational skills.
Ability to work independently and as part of a team.
Experience in e-commerce or a similar industry is a plus.
What We Offer:

A dynamic and supportive work environment.
Opportunity to work with a passionate and dedicated team.
Competitive salary and benefits.
Flexible working hours with potential for remote work.
Opportunities for professional growth and development.
Extras to Know:

Full-time position with potential for long-term growth within the company.
Candidates with additional skills in social media management or marketing will be preferred.
Must be able to adapt to a fast-paced and ever-changing industry.
If you are passionate about providing exceptional customer service and have the skills and experience we are looking for, we would love to hear from you!