Customer Service Specialist

But first, autobrush.
autobrush is a clinically proven u-shape toothbrush. It’s a brand built on innovation, disruption, and unparalleled quality. We are obsessed with our customers, passionate about learning, and known for quick pivots and agile working environment. We are a direct response, D2C, self-funded startup. We have high expectations and expect that you will, too.

autobrush is and will remain a fully remote company with a passion for creating a culture where our employees are valued. We are equally obsessed with your experience as a part of this team.

*No application will be considered unless this sheet is properly filled out:
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– Improve your odds of an interview: The application process at autobrush is in-depth because we only hire truly dedicated individuals. Please take your time to make sure your application is the best representation of your skills and personality.

The Role
As autobrush’s Customer Experience Associate, you’re the heart and voice of our brand, dedicated to providing exceptional service that goes beyond expectations. Your arena is the dynamic world of e-commerce and direct-to-consumer interactions, where your mission is to enhance every touchpoint of our customer’s journey. You’ll be the linchpin in cultivating lasting relationships, ensuring that each customer feels valued, understood, and connected to our brand.

Who You Are:
You’re a customer-centric wizard, with the empathy of a best friend and the savvy of a seasoned pro in the eComm + D2C space. You thrive in fast-paced environments and are adept at juggling multiple channels of communication. You’re not just solving problems; you’re anticipating them, always two steps ahead in creating solutions that leave our customers smiling.

– Empathetic Listener: You understand the art of listening, ensuring every customer feels heard and valued.
– Solution Seeker: You’re inventive in your approach to problem-solving, turning challenges into opportunities for delight.
– Communication Maestro: Whether it’s via email, chat, or social media, you communicate with clarity, warmth, and authenticity.
– Brand Ambassador: You embody autobrush’s values and voice, acting as a seamless extension of our brand in every interaction.

What You’ll Do:
– Elevate Customer Journeys: Provide stellar, omnichannel support that transforms customer inquiries into testimonies of satisfaction.
– Feedback Conduit: Serve as the critical link between our customers and our brand, channeling insights back to the team to improve products and services.
– Experience Enhancer: Identify and implement strategies to elevate the overall customer experience, ensuring autobrush stands out in a crowded marketplace.
– Community Connector: Build and nurture relationships with our customers, fostering a community of loyal autobrush advocates.
– Subscription Stewardship: Champion subscription retention efforts, employing strategies to ensure subscribers remain engaged and committed to autobrush

The Best Candidates Will Have
– Experience: Proven track record in e-commerce and D2C customer service, with a flair for handling omnichannel support gracefully.
– Customer-Centric: A deep understanding of customer needs, preferences, and behaviors, with a passion for exceeding expectations.
– Tech-Savvy: Comfortable navigating and optimizing customer service platforms and tools to enhance efficiency and engagement like Shopify, Re:Amaze and Recharge
– Adaptability: Ability to thrive in a fast-paced environment, adapting to and learning from new challenges and situations.
– AI Acumen: A keen interest in how artificial intelligence is revolutionizing customer experience, with a strong willingness to leverage it in your interactions!

What Makes Us Special:
– We give a crap! – We care. We are slightly obsessive. We sweat every detail. We fight for what we think is best for Basis and our customers.
– We put our money where our mouth is – We own our words. We own our actions. We own our mistakes.
– We solve problems – You won’t find us waiting around for someone else to fix a problem if we can get our hands on it first.
– It’s all about the people! – We can’t take care of others (our customers) without taking care of ourselves (our people) first. That’s why we pay extremely competitive salaries and offer a variety of perks to help you optimize your health.

What We Offer:
– Salary: We pay competitively because we want the best people at our company.
– Generous Benefits Package: We offer medical insurance coverage options.
– An environment of eCommerce junkies who love to learn, execute, and scale
– Opportunity to flourish with a growing company. You have the chance to join the team early and become a crucial part of our success.
– Free products: You need to be able to brag about how awesome Basis’s products are, so team members get free products for their personal use.