Customer Service Specialist

JOB DESCRIPTION

Handle all customer service emails and Salesforce ticket requests
Research accounts within Salesforce database
Communicate directly with customers via email/telephone on contract issues
Communicate with Energy Suppliers via email/telephone
Maintain follow-up notes on all open customer service cases
Proactively and professionally communicate with internal sales teams
Work directly with retention specialists on account resolution
Communicate directly with the internal support team
Set callbacks and follow-up with customers until the case is closed
Update newly received account contact information on all existing customers

QUALIFICATIONS

Professional and persuasive communication skills (verbal and written).
Basic knowledge of computers, email, and MS Word & Excel.
Must be EXTREMELY detail-oriented. Zero mistake environment.
Must have excellent organizational skills.
Ability to work independently as well as function as a part of a team.
Must be reliable and dependable.
Ability to remain calm under pressure.
Salesforce experience is a plus but NOT required.
Highly motivated

INTEGRITY ENERGY’S VALUES

Integrity Energy is a technology-enabled sales company on a mission to impact people’s lives. We impact our customers by ensuring they have the right energy contract for their business needs. And we impact our employees and their families by creating opportunities and rewarding performance.

We do all this by living our values each and every day. If these values resonate with you, then you will THRIVE at Integrity Energy, and we want to talk with you! If these values do not sound like a place where you want to be, then you will struggle, and we are probably not the place for you.

Consistent, Urgent Work Ethic
Our achievement comes through hard work. We build our lives by doing things others won’t. We triumph in discomfort. We never make excuses. We get the job done. Every time. We aggressively learn from both our mistakes and our successes.

Genuinely Care
We are at our best when we are helping others. We apply this thinking everywhere – customers, teammates, friends, family & strangers. We follow the golden rule. We give others the benefit of the doubt. We take pride in ourselves, our team, our customers, our company, and our property. We own our mistakes and quickly work to remedy them.

Positive
We bring our best selves to work every single day. We are relentlessly confident, positive, optimistic, and open-minded to learn new ways of doing our work. We bounce back from challenges and push through adversity.

Never Satisfied
We are competitive by nature and driven to achieve, to be the best version of ourselves. We are constantly focused on improving our performance in and out of the office. We are consistently curious about how and why things work (and don’t work). We realize that repeatable performance is driven by simplistic, disciplined methods and habits.