Customer Service Specialist

We are a skincare brand that’s passionate about delivering not just high-quality skincare products but also exceptional customer service. Our commitment to customer satisfaction is at the heart of everything we do, and we’re currently on the lookout for a dedicated Customer Service Specialist to join our vibrant team.

Your Role:
As a Customer Service Specialist, you’ll be the frontline of our brand, ensuring that every customer interaction is a positive and satisfying experience. You’ll handle a wide range of inquiries to resolve customer issues efficiently and effectively, thereby reinforcing our brand’s commitment to excellence.

Key Responsibilities:
Inquiry Management: Respond to customer inquiries across various channels including email, social media (Instagram and Facebook), Amazon Seller Central platform, and online chat.
Order Management: Oversee customer orders on Shopify using Gorgias, handling everything from processing cancellations to managing returns (exchanges/refunds).
Communication: Keep customers informed about backorders, ensuring transparency and maintaining customer trust.
Database Maintenance: Keep a comprehensive database of customer queries and resolutions to enhance the support process.
Virtual Support: Provide additional virtual support duties as needed, contributing to the smooth operation of our customer service department.

What We’re Looking For:
2+ years of customer service experience, preferably in an e-commerce setting.
A genuine passion for customer service and skincare, and a commitment to go above and beyond for our customers.
Excellent multitasking, prioritization, and organizational skills in a fast-paced environment.
A detail-oriented and organized approach to work.
Exceptional communication and writing skills in English.
Proficient listening skills and a pleasant phone demeanor.
Experience with Gorgias and Shopify platforms.
Familiarity with Amazon Seller Central, Google Sheets & Documents, and Microsoft Office (especially Excel) is highly advantageous.

Why Join Us?
This is an exciting opportunity to become part of a dynamic team in a fast-growing industry. We value our employees and offer a supportive and rewarding work environment where you can grow both professionally and personally.
If you’re passionate about providing unparalleled customer service and are excited to contribute to our brand’s success, we would love to hear from you. Join us in making a real difference in our customers’ lives, one interaction at a time.