About Us:
We are a German/Spanish language school with branches in Hong Kong and Singapore. Unlike most language schools, we pride ourselves on our flexibility, aiming to provide tailor-made classes that cater to individual needs. Our commitment is to ensure swift responses and top-tier customer service, and we use platforms like Freshchat and Teachworks to aid our operations.
Position Overview:
We’re in search of a dedicated Customer Service Specialist who can bring structure and efficiency to our customer service operations. If you’re a communication champion with a knack for coordination, and familiar (or a quick learner) with Freshchat and Teachworks, then we’d love to hear from you.
Key Responsibilities:
Customer Interaction: Daily communication with students, parents, and teachers, ensuring their queries are addressed promptly.
Class Coordination: Use Teachworks to arrange and schedule both private and group lessons.
Facility Management: Handle room bookings using Google Calendar.
Service Excellence: Proactively engage with customers, ensuring their satisfaction and addressing their lesson needs.
Reporting: Prepare regular reports outlining customer service activities, challenges, and improvement areas.
CRM Management: Handle CRM operations mainly on Teachworks, Freshchat, and Email.
Feedback Loop: Post-lesson follow-ups with students or parents for feedback.
Data Management: Maintain an updated database of students, including contact details, lesson histories, etc.
Technical Support: Coordinate with the IT team to resolve any technical issues.
Application Details: Include ‘GCA academic coordinator’ in the subject of your application to show that you have carefully read the job description
Document Drafting: Prepare student certificates and maintain the school’s course and teacher details on Teachworks.
Team Collaboration: Work closely with the teaching team and participate in review meetings with school management.
Data Privacy: Ensure the protection and confidentiality of student information.
Onboarding: (Future Role) Guide new team members on the effective use of Teachworks, Freshchat, and other tools.
Working Hours:
Initial Phase: Part-time, 3 hours daily (spread across morning, noon/afternoon, evening). Initial tasks include creating canned responses for Freshchat to enhance workflow.
Future: Transition to a full-time role within an estimated 6 months.
Compensation and Benefits:
Base Salary: $350 USD monthly for a commitment of 21 hours per week. This translates to working 3 hours daily over a 7-day week. Note that working hours are flexible and might vary based on the specific workload on a particular day.
Incentive: For every student/family you onboard who signs up and completes a minimum of 4 lessons, you’ll earn an additional $5 USD. (The average is currently 10 new students per month, but with great customer service our goal is to rise this number)
Location: Remote
What We Value:
Excellent communication skills.
Experience in customer service.
Familiarity with Freshchat and Teachworks (or the ability to learn quickly).
Organizational skills and attention to detail.
If you believe you’re the one to help us revolutionize our customer service, we’re eager to meet you. Apply now and become a pivotal part of our journey towards unparalleled academic excellence.
APPLY FOR THIS JOB:
Company: Temple Training
Name: Sandro Kratz
Email: