About Us:
We are a Spanish language school based in Hong Kong. We focus on small groups and private classes and we pride ourselves on our flexibility, aiming to provide tailor-made classes that cater to individual needs. Our commitment is to ensure swift responses and top-tier customer service, and we use platforms like whatsapp and Teachworks to aid our operations.
Position Overview:
We’re in search of a dedicated Customer Service Specialist who can bring structure and efficiency to our customer service operations. If you’re a communication champion with a knack for coordination, and familiar (or a quick learner) with whatsapp and Teachworks, then we’d love to hear from you.
Key Responsibilities:
Customer Interaction: Daily communication with students, parents, and teachers, ensuring their queries are addressed promptly.
Class Coordination: Use Teachworks to arrange and schedule both private and group lessons.
Facility Management: Handle room bookings using Google Calendar.
Service Excellence: Proactively engage with customers, ensuring their satisfaction and addressing their lesson needs.
Reporting: Prepare regular reports outlining customer service activities, challenges, and improvement areas.
CRM Management: Handle CRM operations mainly on Teachworks, whatsapp, and Email.
Feedback Loop: Post-lesson follow-ups with students or parents for feedback.
Data Management: Maintain an updated database of students, including contact details, lesson histories, etc.
Technical Support: Coordinate with the IT team to resolve any technical issues.
Application Details: Include ‘Spanish coordinator’ in the subject of your application to show that you have carefully read the job description
Document Drafting: Prepare student certificates and maintain the school’s course and teacher details on Teachworks.
Team Collaboration: Work closely with the teaching team and participate in review meetings with school management.
Data Privacy: Ensure the protection and confidentiality of student information.
Onboarding: (Future Role) Guide new team members on the effective use of Teachworks, whatsapp, and other tools.
Working Hours:
Initial Phase: Full time, 5 days a week: average 8 hours per day.
Compensation and Benefits:
Base Salary: $800 USD monthly for a commitment of 40 hours per week.
Bonus available based on extra results exceeding the daily tasks that help boost the school performance.
Location: Remote
What We Value:
Excellent communication skills.
Experience in customer service.
Familiarity with fast customer replies and Teachworks (or the ability to learn quickly).
Organizational skills and attention to detail.
If you believe you’re the one to help us revolutionize our customer service, we’re eager to meet you. Apply now and become a pivotal part of our journey towards unparalleled academic excellence.
APPLY FOR THIS JOB:
Company: MedVA/BizVA
Name: David Cornado
Email: