This is a remote position.
Customer Service Specialist (Night Shift)
Part-time | 20 hours per week
The offer is at Php 20,000 take-home pay per month
Monday to Friday, 11:00 pm to 3:00 am, Manila Time
About Remote Workmate:
We accelerate your success with our simple, direct and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.
We guarantee you fair pay for work done and bring multiple opportunities your way.
About the Client:
The client is a premium bottled water company that was founded in 2018 by family who wanted to create a product that not only tasted great but was also environmentally sustainable. The company sources its water from a spring in the Austrian Alps and uses a unique process that ensures the water is both pure and rich in minerals.
About the Role:
The successful candidate will help the client in getting organized in the customer service aspect of their business by answering clients’ emails with requests such as pausing or editing their subscription, updating addresses, and inquiring about shipments.
Responsibilities:
Respond promptly to client inquiries via email and phone.
Address customer needs, including editing subscriptions, updating addresses, and handling shipping inquiries.
Manage replacements for damaged or lost packages, ensuring prompt and accurate delivery.
Answer the company’s telephone line during designated hours and take messages accurately.
Maintain a content bank (FAQs with response templates) for future reference.
Assisting in scheduling meetings for the global team
Attend monthly global team conference calls and create detailed minutes of the meetingMaintain excellent relationships with customers.
Keep up to date with the latest in sales and marketing.
Key Competencies:
Customer Service Excellence:
Demonstrated ability to respond promptly and effectively to client inquiries via email and phone.
Proven track record of addressing customer needs, including subscription edits, address updates, and resolution of shipping inquiries.
Experience in managing replacements for damaged or lost packages, ensuring accurate and timely delivery.
Administrative Proficiency:
Ability to manage the company’s telephone line, take accurate messages, and maintain organized records.
Skill in scheduling meetings for a global team and creating detailed minutes during monthly conference calls.
Communication Skills:
Ability to maintain clear and concise communication in responding to customer inquiries and creating meeting minutes.
Capability to develop and maintain a content bank (FAQs with response templates) for future reference.
Problem-Solving and Critical Thinking:
Critical thinking abilities to assess situations quickly and make informed decisions.
Familiarity with Shipping and Fulfillment:
Ability to navigate and address customer concerns related to shipping logistics.
Relationship Building:
Demonstrated ability to maintain excellent relationships with customers.
Proactive approach to customer engagement and satisfaction.
Qualifications:
At least 2 years’ experience with a customer service and administrative role
Customer-centric mindset with a willingness to go above and beyond to ensure customer satisfaction.
Familiarity with shipping and fulfillment processes an advantage
Excellent English communication skills, both written and verbal, with a strong attention to detail.
Strong problem-solving and critical thinking skills.
Proficiency in Microsoft Office and Google Suite.
Tech-savvy
Tools: Gsuite, Dialpad, Mailchimp, any CRM
APPLY FOR THIS JOB:
Company: Remote Workmate
Name: Remote Workmate Careers
Email: