The Customer Support Specialist is a smart, tech-savvy person with a helping heart. In this influential position, you’ll help medical and mental health professionals understand and use our software. The customers are typically nice professionals who are eager for your help and value your guidance. While the software is simple-to-use, you’ll meet individually with customers to provide white-glove service, listening and responding to customer needs without a script (This is not a call center). You’ll be provided with training and backup support in the software and training in the telehealth industry (our CEO is a pioneer in telehealth and an industry expert).
This is a home-based position with periodic performance bonuses. You’ll enjoy an interesting, fast-paced, and positive working environment, the opportunity to gain in-depth knowledge about the telehealth and software development field and liaise with staff and experts all over the world. In this rapidly growing company, in a rapidly growing field (Telehealth), there is a lot of potential for growth and upward movement. As you demonstrate excellence in your work and meet business goals, you’ll be considered for increased career opportunities within the company. Be sure to read this description to the end!
Work Schedule: 8 AM to 4:00 PM EST. Monday through Friday.
Job Responsibilities: You will be the point person in our company and interact with customers, programmers, and the administration to satisfy customer support, product demonstration, and training needs.
Customer Support – Respond to customer support questions within expected timeframes with answers that the client finds effective and satisfactory.
* Provide consultative services to customers to help them fine-tune their requirements and provide examples of ways in which our software can meet their needs.
* Provide software demonstrations to prospective customers of the software.
* Assist in the onboarding and training of new clients.
* Provide phone, video, email, and chat support to customers in professional fields
* Gain a thorough knowledge of the ATH software functionality and benefits to the customer.
* Assist customers in quickly resolving technical issues and fostering increased usage of the software.
* Create training and proposal materials as needed.
* Assist in the testing process of current and new software features.
* Other duties as assigned.
Qualifications:
1. Five years of experience in software or technology-related live support
2. Tech-savvy
3. Excellent verbal and written English skills
4. Good video presentation skills
5. Positive and professional disposition, patience, and detail orientation
6. Able to perform support work without a script.
Work Requirements:
1. Computer with adequate performance for the tasks
2. Stable internet service with bandwidth and speed suitable for video conferencing
3. Backup internet and power in case of local outages
4. A quiet and professional work environment
APPLY HERE: /AKcaw5AXaDkLFrdw8
About Adaptive Telehealth – Adaptive Telehealth is a US-based telemedicine software and service company with accounts in many countries around the world. Our company focuses on pioneering practical software that helps medical professionals create efficient business processes and provide access to medical care in remote regions. Our clients are typically medical professionals or corporate leaders who need regular updates on the software we are creating or implementing on their behalf. /
Suitability: While this is a home-based position, it is NOT appropriate for a person working multiple jobs or someone with childcare duties during work hours. It is expected that you would “come to work” professionally dressed and ready to be in video calls with senior management and corporate customers throughout the day.
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Company: ATH
Name: Lorie
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