CUSTOMER SERVICE SPECIALIST (with background in insurance housing and collection

We are looking for a Customer Service Specialist. We will train you for this position. The selected person needs to have a professional image, strong communication and customer service skills.

Key Duties and Responsibilities:
Answer Incoming Phone Calls/Adjuster Claim Intakes
Customer Service Issue Resolution/Troubleshooting
Pre-billing/Rent Tracking/Rent Posting/Processing New Claims
Touchpoints Adjuster Follow-ups
Collections Emails/Calls/Logging Notes/Coordinate with Internal Departments on Invoice Revisions
Security/Furniture Deposit Refund Processing
Hotel Invoicing/Intermediate Level Accounting
Lease and paperwork organization
Process Extensions and Notices to Vacate w/Furniture Pickups
Hotel Extensions/Transfers/Bookings
Policyholder/Adjuster Follow-ups (emails; calls)
Collection of Hotel Folios
Receipts Processing
Furniture Invoice Audits and Order Changes and report any discrepancies to management.
Identify, Discuss and Solve service issues with Client Services Manager
Ensure office is organized and special projects are completed
Coordinate vendor deliveries, setups, and installations
Daily communication with staff and flexibility for last-minute changes to teamb schedules.
Team Meetings; Training; Events; Zoom Calls as assigned.
Reporting daily/weekly/monthly/quarterly
Completion of assigned projects and rocks.
Other duties as assigned.
Desired Skills and Experience:
High School Diploma or GED.
Mid-Level Accounting Skills
Must be over 18 years of age
A self-starter with good communication and presentation skills
Have a “whatever it takes” attitude toward customer satisfaction
Strategic Thinker/Strong Problem-Solving Skills/Independent Contributor
Knowledge of basic computer programs
Amenable to work night shift from 12:00 am to 9:00 am Philippine time

Why Remotify?

Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.

With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:

Competitive salary (Php 30,000.00)
An additional allowance of Php2,000
I.N.S.P.I.R.E program that will help you build personal and professional character
A payroll system that assures on-time payments at all times
SSS, Philhealth, and Pag-ibig
13th Month Pay
Paid local holidays
Annual salary appraisal
Annual leaves
HMO benefit

If you are the one we’re looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.

You may also review our other job openings