Job Listing: Customer Service Representative for Online Weight Loss Medication
Position: Customer Service Representative
Location: Remote
Type: Full-Time-Part Time or PRN.
Hours 8am to 4pm an 4pm to 10pm CST. . Mon to Fri and Sat/Sun for Part time or PRN and Overtime.
About Us:
Online telemedicine and weight loss company. We are committed to helping our patients achieve their health goals through personalized care and cutting-edge treatments. As we continue to grow, we are looking for a dedicated Customer Service Representative to join our team and support our mission.
Job Description:
We are seeking a motivated and detail-oriented Customer Service Representative to handle online orders, communicate with patients, process payments, assist with purchases, and manage repurchasing orders via email, text, and chat. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for providing exceptional customer service.
Key Responsibilities:
– Order Management: Take and process online orders accurately and efficiently.
– Patient Communication:** Respond to patient inquiries and concerns via email, text, and chat in a timely and professional manner.
-Payment Processing: Handle payment transactions securely and ensure accurate processing of ordersRefunds and Returns: — -Manage refund requests and return processes, ensuring patient satisfaction.
– Purchase Assistance: Assist patients with making online purchases, providing guidance and support as needed.
– Repurchasing Orders: Manage and facilitate the process of repurchasing orders to ensure patients have a seamless experience with recurring orders.
– Team Collaboration: Work closely with the customer service team and other departments to ensure seamless service delivery.
– Lead Follow-Up: Follow up on leads and inquiries to convert them into satisfied patients.
– Attention to Detail: Maintain accurate records of patient interactions, orders, and transactions.
– Great Customer Service Skills: Provide exceptional customer service to enhance patient satisfaction and loyalty.
Qualifications:
– Previous experience in customer service, preferably in a healthcare or e-commerce setting.
– Excellent written and verbal communication skills.
– Strong organizational skills and attention to detail.
– Ability to multitask and manage time effectively in a fast-paced environment.
– Proficiency in using customer service software and online communication tools.
– Ability to work independently and as part of a team.
– Empathetic and patient-focused approach to customer service.
– Proven ability to provide great customer service and handle customer interactions professionally and courteously.
Benefits:
– Competitive salary
– Remote work flexibility
– Opportunity for growth and advancement
– Supportive team environment
How to Apply:
If you are passionate about providing exceptional customer service and want to be part of a dynamic and growing team, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience.
Join us at NTX Medcare and make a difference in the lives of our patients. Apply today!
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Note!! This is a remote position, allowing you to work from the comfort of your home. You will be required to have a reliable internet connection and a suitable work environment and working efficient computer.
APPLY FOR THIS JOB:
Company: Remote Workmate
Name: Frank Lee
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