Customer service TA – Mandarin speaker

As a Customer service specialist for an Australian account, you will play a pivotal role in attracting, sourcing, screening, and hiring top talent to meet our business needs as well as coordinating request from clients and assisting support workers. You will collaborate with various departments, develop talent acquisition strategies, and leverage your expertise to find the best-fit candidates for our operations team. This role offers an opportunity to work with a diverse and dynamic team and make a significant impact on our business’ success.

Key Responsibilities:
· Collaborate with Organization leaders and internal teams to understand their hiring needs and objectives.
· Develop and execute talent acquisition strategies tailored to the Australian market.
· Source and identify qualified candidates through various channels, including job boards, social media, and networking.
· Conduct initial candidate screenings and interviews to assess skills and qualifications.
· Build and maintain a strong talent pipeline for ongoing and future hiring needs.
· Manage the end-to-end recruitment process, from posting job openings to making job offers.
· Provide a high-touch candidate experience throughout the recruitment process.
· Stay updated on industry trends and best practices in talent acquisition.
· Act as a trusted advisor to our team, offering insights and recommendations to optimize their recruitment efforts.
· Strong social media knowledge to advertise and market products service.

Qualifications:
· Bachelor’s degree in human resources, Business, or a related field (preferred).
· Proven experience in customer service, sourcing or recruitment, preferably in an Australian context.
· Strong knowledge of the Australian job market, hiring trends, and employment regulations is a plus.
· Excellent communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Exceptional organizational and time-management abilities.
· Proficiency in using recruitment software and tools is a plus.
· High level of professionalism and ethical conduct.
· Very good in both written and spoken English and Chinese language.

What We Offer:
– Competitive salary and performance-based incentives.
– Opportunities for career growth and professional development.
– A collaborative and supportive work environment.
– Remote work option.

Remote work requirements:
– Internet service provider with at least 25mbps internet speed
– Internet back-up, or mobile hotspot
– Laptop or desktop with minimum specifications of core i5 or amd5 and up processor, 8gb RAM or up and 256gb SSD memory or up
Note: Remote work requirements can be arranged with employer if needed.

How to Apply:
If you are a motivated and dedicated Customer service Specialist with a passion for excellent customer service and connecting talent with opportunity, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience.