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Customer Service Team Lead

Date Posted —

Type of Work:
Full Time
Salary:
1100 USD
Hours per Week:
40

Job Description

!! Join Our Dynamic Team !!

Position: Customer Service Team Lead

Are you ready to be a crucial part of a rapidly expanding dropshipping business? We are on the lookout for a proactive and assertive Customer Service Team Lead who have experience in the dropshipping can make decisions and take charge.

Key Requirements:

– Minimum 1 year of hands-on experience in the dropshipping industry.
– Proven leadership skills with the ability to lead and inspire a team.
– A proactive and assertive approach to problem-solving.
– Comfortable making independent decisions to drive business success.
– Familiarity with payment platforms such as Klarna, stripe or Paypal.
– Prior experience in handling refunds independently.
– Flexible in hours and able to work on Saturdays

What We Offer:

– A dynamic and collaborative work environment.
– Opportunities for career growth as we expand our business.
– Competitive salary – First 2 weeks 4 USD in probation -> when hired after 2 weeks -> 7 USD
– Flexible working hours

If you’re ready to be part of an exciting journey in the e-commerce landscape and have the skills to lead a customer service team, we want to hear from you, kindly answer the questions below if you are interested.

Regards,

Ramon

Answer the following questions:

Scenario 1: Order Processing Challenge
Situation: Your team is facing a sudden surge in orders due to a flash sale, and customers are inquiring about order statuses. How would you efficiently manage the increased workload, ensure timely order processing, and maintain high customer satisfaction levels?

Scenario 2: Resolving a Customer Dispute
Situation: A customer receives a damaged product and is upset. They express their frustration on social media, potentially harming the company’s reputation. How would you handle this situation to resolve the customer’s concern promptly, mitigate negative publicity, and implement measures to prevent similar issues in the future?

3. As a CS Team Lead, how would you address a team member struggling with managing customer complaints and inquiries effectively?

APPLY FOR THIS JOB:

Company: EPMG, INC
Name: PMA Commerce
Email:

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