HOW TO APPLY: Send your updated CV and a 1-minute audio introduction to with the subject: TL: Last Name_ US Mortgage
Company Mission:
Our mission is to reduce the cost of capital across the world.
About the Company:
We have invented a new credit card powered by an advanced asset securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund – with participation in both rounds by Sequoia, NYCA, and others.
Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.
We’re looking for detail-oriented, driven, and empathetic customer support operations specialists who want to work with intelligent, motivated, intense, and interesting people to process applications from customers while providing them with a superb experience.
Cultural Values:
* Depth and rigor of thought – we try to be rigorous in our thinking & dive into the details.
* Minimalist – we are spartan in our design, in our code, and even in our processes.
* Speed of execution – we move fast & value decisiveness. We think speed drives quality.
Responsibilities
* Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
* Documenting & logging issues including customer compliments, disputes & complaints
* Working with customers to help them go through our application flow when required
* Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
* Managing the team’s daily workload to make sure tasks are completed accurately and within the agreed timeframes
* Working closely with several departments to appropriately manage disputes and complaints
* Help managers in checking if every team member is following the required processes or procedures of the company
* Aid in reviewing procedures to help improve company processes.
Qualifications
* At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks
* 2 years and above Leadership experience
* More than 2 years experienced in customer-facing roles in a Loan or Mortgage account
* Ability to remain professional at all times
* Superb communication, collaboration, and problem-solving skills.
* Proficiency, speed, and accuracy in written communication.
* Fluency, clarity, and good diction in English
* Great organizational skills & time management abilities
* Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
* Detail-Oriented – we’re a financial services company so being correct about the details matter
* Bachelor’s Degree or Bachelor’s Degree or comparable work experience in financial services
* Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
Benefits
Being driven, passionate, and genuine is what connects us. If this describes you, then it’s time for you to join us!
At Extend Your Team, you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded professionals and be able to work with a fantastic team that is committed to their work, have a sense of purpose, and can handle adversity with humour and grace.
What makes us Different
* Top Tier Benefits – We respect your time and your needs. We show it by making sure you get compensated well without any delays.
* Unlimited Online Training – You can access different online courses such as Digital Marketing, Six Sigma, Programming, and more!
* No Ghosting – We do not ‘ghost’ you and not pay.
* Monthly Support – We will check in with you regularly to make sure you are successful.
* Your Voice Matters – We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.
Benefits Package
As a virtual outsourcing company that invests and deeply cares about their freelancers and individual contractors, we aim to provide the best possible remote working experience for everyone, starting with the benefits.
Enjoy HMO after your first month, no need to wait for 3 months or 6 months!
Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month!
* Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter
* Be there with your family & loved ones in crucial times – whether it’s a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months!
* Get paid on US Holidays when your client’s business is closed
Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):
* Celebrate your special day with a delicious Red Ribbon birthday cake
* Discounted monthly rate in Gold’s Gym – for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone…)
* Free Eye Check-Up and discount on selected items in Sarabia Optical
* Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)
* Discount codes from Grab
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As we continue to grow. more benefits are being planned to be rolled out soon!
HOW TO APPLY: Send your updated CV and a 1-minute audio introduction to with the subject: TL: Last Name_ US Mortgage
APPLY FOR THIS JOB:
Company: Eveready Express
Name: Extend Your Team
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