Customer Service – Technical Support

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Manage incoming/outgoing calls and customer emails
• Setting up customer accounts
• in-depth knowledge of the company’s SaaS offerings, including features, functionalities, and troubleshooting procedures.
• Develop a comprehensive understanding of our products and services.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Ensures excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

EXPERIENCE AND SKILLS REQUIRED:
• 2+ Years of Experience in Customer Support at a SaaS company (Marketing pref)
• 2+years of experience in chat and email support
• Demonstrate a solid typing WPM (ideally 55 wpm+)
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

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TECH REQUIREMENTS:

• Computer – at least i5 or equivalent with 8gb RAM
• Internet Speed – At least 50 MBPS Download speed

Job Type: Full-time:

• Schedule: Sunday-Thursday 9am-5pm PST//Monday-Friday 1am-9amPHT
• Salary Range: PHP 36,000 – PHP 45,000 monthly, Depending on experience

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APPLICATION INSTRUCTION:

1. Please send an email to Click to view with the Subject: I am your next DAI Customer Service – Technical Support

2. Then, please share a couple of paragraphs describing why you’d be good for this position, and

3. Please share the link to your resume (don’t skip this step or we will not accept your application!).

4. Please record a video that is no longer than 2 minutes (use loom to do this, it’s free)

• In the video please do 3 things:
(1) Introduce yourself (name and where you are from)
(2) Briefly tell what your experience as a SaaS Customer Service Representative has been so far.
(3) Briefly tell why you think you are a good fit for this position

5. Please also include your mobile phone to speed up the application process