Customer Service | Trainer | For A Software Compamy

We a leading provider of online marketing solutions for businesses of all sizes. Our platform helps businesses to improve their search engine ranking, social media presence, and overall online visibility. We are a fast-growing company with a team of passionate and dedicated professionals. We are looking for a Customer Success Manager to join our team and help us to achieve our goals.

Key Responsibilities:

– Manage and respond to customer tickets in a timely and efficient manner, ensuring excellent customer service and satisfaction.
– Provide insights and guidance to customers on how to get the most out of our platform.
– Onboard new customers and help them to get started with our platform.
– Conduct occasional sales tasks to help grow our customer base.
– Create training documentation and materials for users.
– Report system bugs and collaborate with our engineering team to resolve issues.
– Work proactively to enhance and improve our marketing platform.

Essential Qualifications:

– Bachelor’s degree in marketing, business administration, or a related field.
– 3+ years of experience in customer success, customer service, or a related field.
– Excellent written and verbal communication skills.
– Strong understanding of Local SEO and Social Media Marketing.
– Proficient understanding of the needs of small, medium, and enterprise businesses.
– Ability to work independently and as part of a team.
– Ability to handle multiple tasks and projects concurrently.
– Ability to stay calm and solution-oriented under pressure.
– Proficiency in generating content for social media, blogs, and training materials.

To apply:

Please watch Click to view/A7Xe9FqCGEs?si=6-upulb3cEwHTpfv to learn about our platform and checkout other videos at Click to view/@SimplyBeFound

Respond to this ad with the title Dream Job – Customer Success and answer these three questions:
1. Why do you want to work for Simply Be Found?
2. What skills do you bring to our team to help our members?
3. Are you available to work US hours and if so what time zone and what days of the week are you available?

Also please Could you include your cover letter, and resume?

We are excited to hear from you!