Customer Service VA

Position: Virtual Assistant
Hours: 30 hours per week to start, potential to increase to 40 hours per week
Location: Remote
Salary: Competitive, based on experience

About Us:
We are a dynamic and growing company in the pet furniture industry, dedicated to bringing people and pets closer together. Our flagship product, SeatMate, is designed to enhance the productivity of pet owners by reducing distractions and providing a comfortable space for pets. We are looking for a proactive and dedicated Virtual Assistant to join our team and help manage our online presence and customer interactions.

Job Responsibilities:

Comment Moderation:

Monitor and moderate comments across our social media platforms, including Meta Business Suite, Instagram, and Facebook Group.
Ensure all comments are appropriate, adhering to community guidelines and maintaining a positive online environment.
Address customer inquiries and issues promptly and professionally.
Email Response:

Respond to customer emails in a timely and courteous manner.
Address customer inquiries, concerns, and feedback.
Utilize our provided Service Level Agreement (SLA) to prevent returns and ensure customer satisfaction.
Customer Retention and Upselling:

Engage with customers through Instagram DMs and other communication channels to promote upsells and cross-sells.
Provide personalized recommendations and solutions to enhance customer experience and retention.
Customer Service:

Handle customer service inquiries through our email platform and social media channels.
Work to prevent returns by providing excellent customer support and adhering to our SLA.
Manage customer expectations and resolve issues effectively.
Social Media Management:

Assist in managing our social media presence, including creating and scheduling posts, and engaging with our community.
Collaborate with the marketing team to develop strategies for increasing engagement and growing our online community.
Qualifications:

Proven experience as a Virtual Assistant, Customer Service Representative, or similar role.
Strong understanding of social media platforms, including Meta Business Suite, Instagram, and Facebook.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and prioritize effectively.
Experience in customer service, with a focus on preventing returns and enhancing customer satisfaction.
Proactive, detail-oriented, and able to work independently.
Familiarity with upselling and cross-selling techniques.
Comfortable using email management systems and customer service software.
Benefits:

Flexible working hours.
Opportunity to increase hours based on performance and company needs.
Work remotely from anywhere.
Be part of a growing and innovative company with a mission to improve the lives of pet owners and their pets.
How to Apply:

If you are a motivated and dedicated individual with a passion for customer service and social media management, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

PLEASE FILL THIS OUT TO BE CONSIDERED, WE WILL ONLY HIRE VIA THIS FORM

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